chtadrian

Thanks for your lightning quick response. I can confirm that the update has fixed the issue. I would ask that in future any update, however minor is reflected by an incremental build number. It saves a lot of confusion – no matter how quickly you push through a change ??

Uncaught ReferenceError: wplc_elem_trigger_id is not defined
at HTMLDocument.<anonymous> (autoptimize_b6a4802e4c4ff77f0c21e64644388f45.js:4666)
at i (jquery.js:2)
at Object.fireWith [as resolveWith] (jquery.js:2)
at Function.ready (jquery.js:2)
at HTMLDocument.J (jquery.js:2)

Thanks for your suggestions. The icons / images are all set up correctly in the settings – there is no confusion here. With auto pop-up disabled, the facebook and twitter icons are also displayed and open links as expected. But clicking on the chat icon, the mouse changes from an arrow pointer to a hand, but does not open the chat dialogue. Woocommerce is hanging as the image of the product is not loading. This doesn’t happen with the plug-in deactivated! With auto pop-up enabled the “starting chat” box pops-up, but the x alongside to close the chat doesn’t work in the same manner. This includes testing with different browsers, including incognito browsing and also follows clearing cache. Everything worked prior to this update.

Hi, thanks for the response. This occurs with the “Auto Pop-up” feature enabled in the chat box settings menu. The chat box will pop-up requesting username / email but can’t be closed again, the user only has the option to proceed with the chat. If the Auto Pop Up feature is disabled, then even if the user clicks on the chat bubble icon to initiate a chat, nothing happens – In this scenario it also seems that the page is hanging as the product image from woo doesn’t download. We’re on WP 5.2.4 with Woo and Styleshop theme.