Chris.V

For everybody with the same problem add and/or tweak the following CSS code to your website:

@media all and (max-width: 768px) {
	
	.rn-pbwp-div {
		width: 100%;
		height: 50vh;
	}
	
}

The code above will give 50% height on the particles div so it will be bigger on mobile screens.

Thanks,

this option did the trick!

Hi,

Yes, I had created a signature for my agent before writing the first post. Actually I only have one agent, myself, the administrator. Should I create a separate agent (except the admin) for the signature to show up?

By the way, the signature is supposed to appear appended to the email notifications sent to customers, the threads inside a ticket or both?

I am using the WP Mail SMTP plugin to configure the emails sent by my website.

• This reply was modified 2 years ago by Chris.V.
• This reply was modified 2 years ago by Chris.V.

Hi,

I have reseted all the email notifications settings to their default values. I have not cloned any email notifications. The notifications I have are the following:

• New ticket customer confirmation
• New ticket staff notification
• Reply ticket notification
• Close ticket customer notification

I am still getting the same email notification twice. However, I noticed that I am getting the email twice only when a client creates a new ticket. If I create the ticket for the client I only get the email once.

• This reply was modified 2 years ago by Chris.V.

After several tests the best and the safest solution is to completely exclude the helpdesk pages from your website’s caching mechanism.

Your suggestion works but attention to the quotation marks. I reposted the code below in code block so it can be safely copied.

.checkbox-container input[type='checkbox'] {
    display: none !important;
}
.select2-container–default .select2-selection–single .select2-selection__arrow {
    height:26px !important;
}
.select2-container–default .select2-selection–single .select2-selection__rendered {
    line-height:28px !important;
}

• This reply was modified 2 years, 1 month ago by Chris.V.

I can confirm this bug and I would like to add that enabling the “Show only basis attributes in field mapping and filter/rule drop-downs” option also speeded up the plugin.

The answer was given from a friend of mine:

body.home.sinatra-layout__fw-contained .wp-block-image.alignfull {
    max-width:100vw;
}
	
body.home.sinatra-layout__fw-contained {
    overflow-x: hidden;
}

Adapt the CSS to match the page you are targeting, the layout and the image (normal image or cover).

The solution above is good only if you don’t want to use the full width Sinatra template like in my case. I have my reasons… In any other case just change the page template in full width.

• This reply was modified 2 years, 4 months ago by Chris.V.
• This reply was modified 2 years, 4 months ago by Chris.V.

OK, thanks!

Hi,

there are 2 solutions on your problem.

1) Buy a dedicated shopflix feed plugin

2) The following solution will work only if your hosting environment allows you to create custom scripts and cronjobs.
    2a) Create a custom feed with Product Feed PRO with the specifications shopflix requires, with the fields they want you to include (prod name, quantity, weight etc).
    2b) Create a cronjob to copy the xxxxxx_product_feed.xml to shopflix.xml. If you generate your xxxxxx_product_feed.xml daily at 20:00, I would suggest to make the cronjob to copy it at 21:00.
    2c) Create a bash script to replace <products> with <MPITEMS>
    2d) Add another cronjob with the said bash script at 22:00 to completely automate the task.

• This reply was modified 2 years, 7 months ago by Chris.V.
• This reply was modified 2 years, 7 months ago by Chris.V.
• This reply was modified 2 years, 7 months ago by Chris.V.
• This reply was modified 2 years, 7 months ago by Chris.V.
• This reply was modified 2 years, 7 months ago by Chris.V.
• This reply was modified 2 years, 7 months ago by Chris.V.

Hi,

thanks for the reply. The option you mentioned was not enabled. Enabling the option solved the problem and now the blur and the cross are showing on the out of stock products.

However, enabling this options hide the out of stock products on the archive pages. My client wants to show out of stock products on the archive pages as well. Can you suggest a guide/script/link on how to achieve that?

Hi,

@seanalvarenga solution is great but until the developer incorporates a permanent solution in the future, you can just overcome this bug with some CSS. Every link in the plugin has its own class so you can hide it like below:

To hide high contrast:
a.pojo-a11y-toolbar-link.pojo-a11y-btn-background-group.pojo-a11y-btn-high-contrast { display: none !important; }

To hide negative contrast:
a.pojo-a11y-toolbar-link.pojo-a11y-btn-background-group.pojo-a11y-btn-negative-contrast { display: none !important; }

• This reply was modified 3 years, 7 months ago by Chris.V.
• This reply was modified 3 years, 7 months ago by Chris.V.

Hi,

I tried your suggestion but it does not work since Glami uses different names for attribute mapping. I ended up making a custom feed with the names provided by Glami. I am waiting an answer from their end if the feed is ok this way.

Hi,

thanks for the quick reply. I will try your suggestion. The current feed (that does not seem to work) is with your’s plugin Glami.gr template. I also have a Skroutz plugin that works as expected. Should I use the skroutz template+settings for the glami plugin as well or to stick with the glami template?

Thanks

I forgot to mention that I made all the tests in a WAMP localhost with latest wordpress, woocommerce and storefront theme. The only plugins installed in my setup are woocommerce and berocket force sell. No active php or javascript snippets to interfere.