Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hey @patrickhs @aravind1418 ,

Despite some challenges during the release, we’re excited to announce that version 2.5.2 is now live. Thank you for your patience and support!

Please let us know if you find any issues.

Best,
Christian

Hey @aravind1418 @patrickhs ,

Hope you are doing well!

This week we should be releasing the new version with some fixes.

I will let you know.

Best,
Christian

Hey @networka

Hope you are doing well and thanks for your patience!

Amazon only controls the shipping address. So, from the Amazon side is correct that a customer with billing address in USA be allowed to buy in a store that only ships to Germany.

You should config the store in somehow to limit this. These are the some workaround that our development team suggested:

1. Calculate the taxes based on the shipping address, that way even tho the billing address is set to USA, then the VAT will be indeed added to the order.
2. Set up a global tax for all the other countries that are not GE, although IMHO the first solution seems a better approach.

We regret to inform you that a fix isn’t feasible due to the limitations within the Amazon Pay API. Unfortunately, the billing address control doesn’t fall under its purview, leaving us unable to make the necessary adjustments from the plugin’s end.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hey @malteio

Hope you are doing well!

We are trying to reproduce your issue but is not possible for us on our testing sites. are these the steps to reproduce?:
1. Existen user logged in and add a physical product to Cart and click on the Amazon Express checkout button on Cart or Checkout. Or directly using the Amazon Express checkout button from the product page.
2. on Checkout, After selecting the first time the shipping address on the Amazon Pay wallet. Click on the “Change” link to change the shipping address.
3. After selecting the new shipping address. Place order.

In our case the shipping addres is the correct one on the admin side.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Chrsitian

Hey @johntudorache ,

Hope you are doing well! and thanks for your patience.

Have you tried using the guide posted in this thread?

Since you are customizing your product page, you might need to adapt it according to the guide.

Please let me know if this helps.

Best,
Christian

Hey @sevenseconds777

Could you recall which plugins were recently updated? It’s possible that one of the updated plugins might be conflicting with Amazon Pay.

the logs and the steps for reproduce the it should also help to find the issue.

Best,
Christian

Hey @sevenseconds777

Hope you are doing well! Thank you for your feedback and we apologize for the inconvenience caused. To better assist you, could you please provide us with the following details?

1. System Status Report: This report will help us understand the current configuration of your site and identify any potential issues.
2. Log of the Error: The error log will give us insight into the exact nature of the problem you’re encountering.
3. Steps to reproduce the Error: Detailed steps on how to reproduce the error on our end. This will help us find the error in our logs and expedite the fix.
4. Conflict Tests: We recommend performing a conflict test to rule out any plugin or theme conflicts. Please follow these steps on a staging site to avoid disrupting your live site:
   • Deactivate all plugins except for WooCommerce and our plugin.
   • Switch to a default WordPress theme such as Twenty Twenty-One.
   • Check if the issue persists.
   • Progressively activate your other plugins one by one, checking the site after each activation to identify if a specific plugin is causing the conflict.

Your cooperation in providing the requested details will help us resolve the issue more efficiently.

Thank you for your patience and understanding.

Best regards,
Christian

Hey @patrickhs

Thank you for your feedback and we apologize for the inconvenience caused. To better assist you, could you please provide us with the following details?

1. System Status Report: This report will help us understand the current configuration of your site and identify any potential issues.
2. Log of the Critical Error: The error log will give us insight into the exact nature of the problem you’re encountering.
3. Conflict Tests: We recommend performing a conflict test to rule out any plugin or theme conflicts. Please follow these steps on a staging site to avoid disrupting your live site:
   • Deactivate all plugins except for WooCommerce and our plugin.
   • Switch to a default WordPress theme such as Twenty Twenty-One.
   • Check if the issue persists.
   • Progressively activate your other plugins one by one, checking the site after each activation to identify if a specific plugin is causing the conflict.

Additionally, could you check if there was a recent update to any plugin on your site that might be causing the issue?

We want to assure you that we regularly test our plugin with the latest versions of WooCommerce and WordPress, and we have not encountered any issues. Your cooperation in providing the requested details will help us resolve the issue more efficiently.

Thank you for your patience and understanding.

Best regards,
Christian

Hey @mylittlelordstore

Hope you are doing well!

If I’m not mistaken, as you described, the issue occurs when you are no longer on your site and are trying to log in or just before logging in to the customer account. Therefore, this issue should be directed to Amazon Pay Service support. At this point, the Amazon Pay plugin has already completed its task and is waiting for the Amazon Pay Customer Payment Method and address.

To confirm, could you please send us a screenshot of the issue?

Additionally, please review the following documentation to verify your settings on your Amazon Pay account.

Best,
Christian