Chris Hammond

Hi,
Thank you for using my plugin! Which version of the plugin do you have installed? For me, it seems to be loading both French (France) and French (Canada) just fine for the preview and on the actual site when I set the language on my test site, using version 1.3.2.

Would you mind sharing your site’s URL with me so I can see what you’re seeing?

Thanks!

Hi there! Thanks for using the plugin. I apologize for the long response time! I would love to help you troubleshoot the issue you’re experiencing, but it looks like you have deactivated the plugin on your site, so I can’t see what might be going on. Is there any chance you could reactivate the plugin so that I can look at it on your site to help troubleshoot your issues? Thanks!

Thanks for the feedback! Did you make sure to click “Save Settings” on the plugin options page after making your changes?

Hi there! Thanks for using the plugin! Sorry to hear it’s giving you some issues. When trying to visit your site, I see that your server might be down or something as I can’t connect to it. Please let me know when it’s back up, so I can take a look at what might be going on with the plugin. Thanks!

Hi Franz,
It looks like Facebook wants users to use their own App ID for the share functionality to work properly. The main features of the plugin still work without this, since the plugin itself already has an App ID. In the near future, I will add an update to allow users to add their own App ID (and a tutorial on how to do so). Until then, the share functionality will be limited. I appreciate your patience and I apologize for any inconvenience this may cause!

Hi there!
I apologize for the delayed response. I looked at your site and it looks like you have deactivated the plugin. Would you be able to re-activate it so that I can take a look and help you find a solution?

Thanks!

Hi!
I looked at your site (thebitbangtheory.com) and it looks like the popup is loading properly on every page. Were you able to resolve this on your own?

I also recently made an update to the plugin and your friend’s site should load properly now, once he updates the plugin.

Thanks again for using this plugin!

Hi Franz,

I’m glad you are enjoying the plugin. I apologize for the issue you’re having with the Share button. It looks like there were some things that needed updating on Facebook’s side of things. Please try again and let me know if the problem is still occurring.

Thanks!

Yes, we plan to add this feature to a future release.

Hi there! I am sorry you’re having an issue with the plugin! I am currently working on an update to fix the problem you are describing and it will be released very soon.

Until then, if you are still interested in using the plugin you can edit the file:

/wp-content/plugins/statebuilt-fb-popup/statebuilt-fb-popup.php

On lines 43 – 50

Replace

// Add Settings Link to Plugins Page
add_filter( 'plugin_action_links_' . plugin_basename(__FILE__), 'add_action_links' );
function add_action_links ( $links ) {
	$mylinks = array(
		'<a href="' . admin_url( 'options-general.php?page=sbfp' ) . '">Settings</a>',
	);
return array_merge( $links, $mylinks );
}

with

// Add Settings Link to Plugins Page
add_filter('plugin_action_links_' . plugin_basename(__FILE__), 'sbfp_add_action_links' );
function sbfp_add_action_links ( $links ) {
	$sbfp_links = array(
		'<a href="' . admin_url( 'options-general.php?page=sbfp' ) . '">Settings</a>',
	);
return array_merge( $links, $sbfp_links );
}

Hi! Thanks so much for using my plugin! I have looked at your site and it seems to be loading properly for me. It also looks like the popup is loading in the wp_footer like it should.

Are you saying that sometimes the popup loads with nothing inside of it?

Okay, I think I understand what you’re expecting to happen ??

I may need to re-word the explanation on the settings page to be more clear…

The Time Between Firing setting creates a cookie that expires after X minutes.

When a user goes to a page on your site for the first time, the cookie doesn’t exist so the popup will show X seconds after the page loads.

At this point, the cookie is created which will expire after X minutes.

During the time that has been set for the Time Between Firing setting, the user will not see the popup again.

But once the cookie expires, the entire process starts over… so on the next page load, the popup will show X seconds after the page loads, but then won’t see the popup again for X minutes.

After X minutes, their next page load with show the popup after X seconds and so on.

Does that make things a little more clear as to how it works?

Hey there! Thanks so much for using our plugin ??

Are you saying that you have the Time Between Firing set to 1 minute and when you go to a page on your site, it loads the popup after 10 seconds (which you’ve set for the timer), but then you sit and wait for a minute without refreshin and it doesn’t load again in the same page view?

If that’s the case, it’s not working because you would need to refresh the page for it to load again. The plugin is using a cookie which expires in X Minutes. In your case, 1 minute. So the pop up will only show on the next page load after 1 minute has passed.

For example: You’ve set the timeout to be 1 minute. You go to a page and the popup slides in as it should. You go to another page 30 seconds later. The popup does not show up because a minute has not passed yet. You stay on that page for 5 minutes and then go to another page. This time, the popup should show.

Does this answer your question or did i misunderstand the issue?

Thank you so much for the info! You helped me solve an issue that other people have had with the way the popup renders. I recently added an update where it’s now being added in the wp_footer, inside the <body> tag, so it works properly ??

Hey there! Thanks for using our plugin! We recently added an update to fix the problem with it not displaying properly on mobile. If you update the plugin to the latest version, it should work now ??