Chris Hammond

Hi,
Could you please give me the link to your website so I can troubleshoot the issue for you? Thanks!

Hi,
First, thank you for using this plugin! I’m sorry to hear you’ve been experiencing an issue!

The reason for the issue you’re experiencing is that the plugin currently doesn’t have a place for you to add a Facebook App ID, so you are using the App ID I created for this plugin, which causes an issue when using it on a domain that it does not see as authorized.

This will be resolved in a future update. For now, you can do the following for a temporary fix.

• First, you need a Facebook App ID. To see how to do this, visit https://developers.facebook.com/docs/apps/register
• Next, you will need to edit 2 files in the plugin.

1. plugins/statebuilt-facebook-page-like-popup/statebuilt-fb-popup.php
2. plugins/statebuilt-facebook-page-like-popup/admin/sbfp-settings.php

• In both of these files, do a search in your editor for 417184695094507
• You will replace this number with your own Facebook App ID.
• Save the files and upload them to your server.

Please note, when you update the plugin, these changes will be overwritten.

There will be an update that allows for you to enter your Facebook App ID in the Plugin Settings in the near future.

Also, FYI since this popup does not block the entire screen and has the option to wait before showing after the page loads, this will not affect Google’s mobile-friendly guidelines if it shows on mobile.

Hi,
Thank you for using this plugin! In a future update, there will be a “Hide on Mobile” option.

Hi there! Thanks for using my plugin. What browser are you experiencing the issue with? I went to your site and it appears to be working fine for me.

I looked at your site, and it looks like there may be some conflicts with other plugins happening. You have a lot of Javascript errors happening on your site, which may be preventing the Javascript for the Facebook Page Like Popup from working properly.

Did you use this plugin before version 2.0.0?

If so, did it work before upgrading?

Hi,
Thanks for using my plugin. I am aware of this issue and I am currently working to fix it. For now, could you please try to de-activate the plugin and then activate it again? This should fix the issue.

Hi there. Thanks for using my plugin. I apologize that your experiencing an issue with the new version. In order to help troubleshoot the problem could you please open a support topic and share the details on what isn’t working and the URL where I may be able to see the plugin?
Thanks!

Hi there!
I’m glad you’ve enjoyed my plugin, and I’m sorry you are experiencing some issues on mobile. To help you resolve the issue, could you please provide a link to your website?

Also, when you view it on mobile, what type of device / browser are you using?
Are you viewing it in private/incognito?

Thanks!

Actually it looks like I was wrong. You can put 10080 into the Timeout field, which is exactly 1 week. I originally had a character limit on the that field and I forgot that I removed the limit at some point.

Hi there,
I’m glad you like the plugin! If you’d like the popup to fire only once per week, you can put 9999 into the Timeout field. Since the character limit is only 4 characters that’s the highest you could go. 9999 minutes is about 6.94 days.

As far as hiding the popup for users who already like your page, Facebook requires authorization from the user to allow the popup to know if they’ve liked the page already. Because of this, I figured it would be better to just have it show instead of pestering them with a permission alert asking for authorization. I’m currently looking into other ways around this, so there is a possibility that this feature may be added in the future.

I hope this helps! If so, could you please do me a favor and leave a rating/review? Thanks so much!

Wonderful! Thank you so much! I’m glad I could help ??

Okay great!

1.
– In your /wp-content/plugins/simple-share-buttons-adder/inc/ directory and open the file called ssba_styles.php

2.
– In your code editor, you will search for en_US on line 51 and 53.
– Replace all instances of en_US with fr_CA for French (Canada) fr_FR for French (France).

Please note:
This will be overwritten again when you update their plugin.

Please let me know if this fixes your issue ??

Thanks!

• This reply was modified 8 years, 5 months ago by Chris Hammond.

Thanks for the list. The plugin “Simple Share Buttons Adder” appears to use the Facebook SDK, which is set to en_US (English). That is one that could be overriding the French setting in my plugin. If you’d like, I can walk you through how to change theirs to be set to French… the only drawback to this, though, is that when you update their plugin it will be overwritten back to English. Would you like to give this a try?

Thanks! I am looking at your website and it looks like you have multiple Facebook SDK’s being loaded. The SDK is how your website interacts with Facebook. I see the one for my plugin which is loading French, but it appears that something else is overriding it by loading English. Do you have any other social media / Facebook plugins installed on your website besides this plugin?