Chris Hammond

Hey, sorry for the delayed response.

After looking more into the possibility of this feature, it turns out that it’s a Facebook related issue. In order to hide the popup from users who already like your page, it would require that the user be directed to Facebook to give the plugin permission to know all of the user’s ‘Liked Pages’. In my opinion this would cause more hassle than it’s worth for the user, so I have decided not to add this feature. Sorry about that!

Thanks again for using the plugin. I hope it’s been useful for you ??

Thanks for using this plugin! Sorry, but the feature you are wanting is a Facebook related issue. Without proper permissions, the plugin is unable to know what pages a user has liked. In order to make this work, it would actually create more annoyance for the user, by taking them away from your site and having Facebook ask them for permission to give your site access to all of the information regarding their ‘Liked Pages’.

Have you tried setting your ‘Time between firing’ to a higher number so it appears less often?

I see. Do you have any other social media plugins on your website? When inspecting, I see that there is an English version of the Facebook SDK loading, along with the Dutch version. This is causing a conflict, as it is loading the English version first.

I see the same issue on https://www.badetonneholz.de – the Popup is loading in English and there are 2 versions of the SDK loading- English and Dutch, with the same conflicts.

On https://www.vildmarksbadtre.dk I do not see the popup activated at all.

Could you please provide a list of all the social media plugins you currently have active?

Thanks!

Hello,
Thanks for using my plugin! I looked at your website and it appears there is a conflict with the social media plugin you’re using (Sumome). Could you please temporarily deactivate Sumome to see if the language issue still occurs?

Thank you!
Chris

Hi there,
Thanks for using my plugin. Sorry to hear you’re having an issue. Do you have other social media plugins installed on your website? It appears that there may be some conflicts with other plugins.

Hi there,
Thanks for using my plugin. I apologize for the delayed response. I looked at your website and have found the issue. The reason you are unable to exit the popup is that you have some sort of Pay Sera badge on the page with a z-index of 100000001. This is causing your Pay Sera badge to come over the top of the Statebuilt Facebook Page Like Popup, preventing you from touching the ‘X’ to close it.

A couple ways this can be fixed would be to edit the CSS for your Pay Sera badge to make sure that the z-index is less than ‘99999’ which is what the popup is set to. OR you could edit the z-index of the popup to be more than ‘100000001’.

If you’d like to edit the Statebuilt Page Like Popup’s z-index, simply go into your website’s stylesheet and add the following CSS code.

.state-fb-pop-up {
  z-index: 100000002 !important;
}

Please let me know if this fixes your issue ??

Thanks!
Chris

Hey Keane,
Thanks! I’m glad it works for you now ??

As for your question about a premium version, there is one in the works right now but the feature you’re asking about may not come til later. I’ve looked into adding it, but there are some permissions issues on Facebook’s end that would make it a less-than-desirable user experience. There may be other options, though, so this is a possibility in the future ??

If you like my plugin, would you please do me a favor and give a rating? It would help a bunch!

Thanks again!
Chris

Hi Keane,
I apologize for the delayed response. I looked at your site this morning in all of the browsers mentioned (Firefox, Mobile iOS Safari, Safari, and Chrome on desktop). The popup is working perfectly fine for me when I visit your site. Are you still experiencing the issue on your end?

Hi Keane,
Thanks for using my plugin! I am sorry to hear you’re having an issue with it on Firefox, Mobile iOS, and Safari. Do you still have the plugin installed? When I visited your site, it appears that either the plugin has been removed or it’s not activated in the plugin’s settings.

Thanks,
Chris

Hi Chekki,
Thanks you for using my plugin! The feature you’re asking about will be available in the premium version of the plugin (along with many other customization options) which will be available in the very near future.

Hi @charestlafleuj, thanks for the feedback! This is a feature that will be added to the premium version of this plugin which will be released in the near future.

Hi @lathas. I apologize for the delayed response. Thank you for using our plugin! This feature will be added in the Premium version which will be released in the near future. Currently, in the free version of the plugin, the only place the Popup will appear is on the bottom left of the screen.

Hi Luigi, I apologize for the delayed response. Thank you for using my plugin! I looked at your website and I see the popup appearing with no issues. In which browser are you experiencing the issue?

Thanks,
Chris

Hi Anika,
I looked at your website again just now and the ‘X’ is showing up as it should. Your browser may still be loading the older version due to the browser cache. Sometimes you need to refresh the page a few times for it to show the updated styles.

After you refresh a few more times, if it still does not show up you should clear your browser cache. Please let me know if this solution works for you so I can mark this topic as resolved. Thank you!

Hi Anika,
Thank you! I have found solution to your issue. You have a rule in your stylesheet for what could possibly be another plugin overriding the styles for my plugin.

The code that is causing the ‘X’ to disappear is .op9 img {display:none;}

You can override this by going into your stylesheet and adding the following:

.state-fb-pop-up-close img {
  display: block;  
}

This will fix the issue and cause the ‘X’ for the popup to appear.

Thanks again for using this plugin! Please let me know if this solution fixes the issue ??

• This reply was modified 7 years, 6 months ago by Chris Hammond.