We paid for the Stripe Additional Payment Method and you may reference our receipt number 1873-4182. We emailed both from the original email on file AND a non registered email. To which we received one response and nothing more a week later. We went to Stripe directly and THEY patiently worked with us to troubleshoot the problem.
If the amount of money that you collect from your paying customers does not allow you to sufficiently service them then feel free to simply increase the price so you can subscribe to such luxuries as voicemail.