chins4

Hi Mark

Any update on this? It’s still happening…

Thanks

Tracy

Hi Mark

Yes, still happening. Sent the diagnostic report this morning.

Thanks for following up!

Tracy

Hi Mark

Looks like the same issues on 6.4.3.

I’ve sent another diagnostic report so you can see…

Thanks

Tracy

Hi @wfmark

Thanks for responding. Report sent!

Tracy

Thanks @nheeko!

Thanks a million Mat!

That worked perfectly ??

Annoying that the conflict is still there but at least now I have a workaround I can use if I need to.

Thanks again for all your very patient help!

Hi Mat.

It worked! Thank you so much for the simple copy/paste code!

I have 2 follow up questions>

The additional CSS has also impacted one of the subtitles on my page (the one immediately under the large header in your screenshot i.e. lorem ipsum etc)- to correct this do I need to adjust the additional CSS in some way?

The Elementor typography editor still doesn’t work (even on the latest version) for this specific text – in future, if I wanted to change the size of this text, would I need to edit the additional CSS from 16px to the new size?

Thanks

Tracy

Hi Mat

Thanks for this.

I didn’t see an error message in the Health Check plugin but the issue disappeared when I switched out the Hestia theme for a default theme (twenty twenty) i.e. the typography editing with Elementor worked perfectly v. nothing happening with the hestia theme active.

So I tried adding CSS but it made no visible difference so not sure if I did it correctly? I added this code -> hestia-welcome p { font-size: 16px;}

Any advice?

Site health check info below (if it helps!)

### wp-core ###

version: 5.7.2
site_language: en_GB
user_language: en_GB
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/distille/Staging.distilledit.co.uk
wordpress_size: loading...
uploads_path: /home/distille/Staging.distilledit.co.uk/wp-content/uploads
uploads_size: loading...
themes_path: /home/distille/Staging.distilledit.co.uk/wp-content/themes
themes_size: loading...
plugins_path: /home/distille/Staging.distilledit.co.uk/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Hestia (hestia)
version: 3.0.16
author: ThemeIsle
author_website: https://themeisle.com
parent_theme: none
theme_features: core-block-patterns, title-tag, post-thumbnails, automatic-feed-links, custom-logo, html5, custom-header, customize-selective-refresh-widgets, custom-background, themeisle-demo-import, align-wide, header-footer-elementor, starter-content, editor-color-palette, menus, editor-style, widgets
theme_path: /home/distille/Staging.distilledit.co.uk/wp-content/themes/hestia

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.7, author: the WordPress team

### wp-mu-plugins (2) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
installatron_hide_status_test.php: author: (undefined), version: (undefined)

### wp-plugins-active (2) ###

Elementor: version: 3.2.3, author: Elementor.com (latest version: 3.2.4)
Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community

### wp-plugins-inactive (12) ###

Add Expires Headers: version: 2.2, author: Passionate Brains
ElementsKit Lite: version: 2.2.4, author: Wpmet
GDPR Cookie Consent: version: 2.0.3, author: WebToffee
Google Analytics for WordPress by MonsterInsights: version: 7.17.0, author: MonsterInsights
Insert Headers and Footers: version: 1.6.0, author: WPBeginner
Limit Login Attempts Reloaded: version: 2.22.1, author: Limit Login Attempts Reloaded
LiteSpeed Cache: version: 3.6.4, author: LiteSpeed Technologies
Orbit Fox Companion: version: 2.10.4, author: Themeisle (latest version: 2.10.6)
UpdraftPlus - Backup/Restore: version: 1.16.56, author: UpdraftPlus.Com, DavidAnderson
Wordfence Security: version: 7.5.3, author: Wordfence
WPForms Lite: version: 1.6.7, author: WPForms
Yoast SEO: version: 16.3, author: Team Yoast (latest version: 16.4)

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.36.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.2.34 64bit
php_sapi: litespeed
max_input_variables: 8000
time_limit: 120
memory_limit: 256M
max_input_time: 360
upload_max_size: 512M
php_post_max_size: 512M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
server-headers: 
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	content-type: text/html; charset=UTF-8
	link: Array
	x-litespeed-cache-control: no-cache
	content-encoding: gzip
	vary: Accept-Encoding,User-Agent,User-Agent
	date: Thu, 03 Jun 2021 13:49:15 GMT
	server: LiteSpeed
	alt-svc: quic=":443"; ma=2592000; v="43,46", h3-Q043=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-25=":443"; ma=2592000, h3-27=":443"; ma=2592000
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.29-MariaDB-log-cll-lve
client_version: 10.3.24-MariaDB

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/distille/Staging.distilledit.co.uk/wp-content
WP_PLUGIN_DIR: /home/distille/Staging.distilledit.co.uk/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Hi All

Update: I followed Ian’s recommendation and used the Health Check plugin to troubleshoot and it seems likely that it is the Hestia theme that is the issue. When used with a default theme the Elementor typography editor works perfectly.

So the bottom line is that I still have the issue. However, given I’m using the free version of Hestia and I seem to have exhausted the support available it looks like I have no option but to change the theme – which is something I’ve really been trying to avoid given the work involved ??

• This reply was modified 3 years, 6 months ago by chins4.

Hi AC

No, the issue isn’t resolved but I haven’t had a chance to install the Health Check plugin to see if I can get any more information yet. I should be able to do it in the next day or so.

Thanks Ian

I will give it a shot on the staging site and see what it throws up!

Hi Mat

Thanks for your response. Unfortunately, I have already tried this and it has no impact on the font size. It seems to have exactly the same issue as Elementor – I can change the font size in the editor/customiser but it has no impact on the font size on the site ??

Thanks

Tracy