chimerabooks

Thanks, I’ll do that.

Hi – just to let you know I took the plunge this morning and uninstalled/reinstalled Mailchimp for Woocommerce and it’s back working perfectly again. And I’ve got to check thoroughly, but it looks like all my previously created automated emails are still intact.

So thanks for your help; as it stands at the moment the issue appears to have been resolved.

Best regards

Adrian

Hi – my sync info page has always shown account and list connected n/a since I realised there’s an issue. Before that I didn’t pay too much attention, so I can’t recall what it showed then.

I have contacted Mailchimp support directly, yes, and they’re doing some investigating but I’m waiting to hear any more from them.

I’m not sure how to PM you, but if you can tell me how I’m happy to give you my Mailchimp account email if you think it might help sort this out.

Hi @khungate – I didn’t really check into the logs as they’re pretty much a foreign language to me. However, just looking a little deeper I found the following, which seems to be related to the last resync I did (which failed):

2018-05-15T07:49:19+00:00 NOTICE sync.started :: Starting Sync :: Tue, May 15, 2018 7:49 AM
2018-05-15T07:49:20+00:00 ERROR product_sync.error :: addStoreProduct :: 3169 :: Resource Not Found :: The requested resource could not be found. on 1287 in /home/chimerabooks/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

There are hundreds of lines like this, and they end with:

2018-05-15T18:40:04+00:00 NOTICE order_submit.completed :: Done with the order sync.
2018-05-15T18:40:04+00:00 NOTICE sync.completed :: Finished Sync :: Tue, May 15, 2018 6:40 PM

I hope the above will help you get to the cause of what’s gone wrong.

Regards

Adrian

Hi @khungate – when I click on resync in the Sync tab UI I get the message at the top of the screen telling me the syncing is in progress and may take a few minutes, and that I can refresh the page any time if I want to. I tend to leave it alone to give it plenty of time to process the sync, and then when I do refresh I get the following Sync Information:

Account Connected: n/a
List Connected: n/a
Products Synced: 0
Orders Synced: 0

My hosting provider is a company in Brighton, UK, called Dotsquares. I don’t know if that helps you any.

Regards

Adrian

Hi @khungate – I’ve passed your comment on to our hosting/developer people and I’m waiting for them to get back to me. Yesterday I installed your latest update but it’s still not syncing.

In the meantime, when I click resync the plugin appears to go through the motions, which takes about 13 minutes, but at the end of it no data has been transferred to Mailchimp. I don’t know if that gives you any other clues.

This is getting desperate now. My business is definitely suffering, and what’s so infuriating is that I did not change or interfere with the plugin whatsoever. One day it was working fine, the next it wasn’t. I really need this sorted out urgently.

Thanks

Adrian

Hi @khungate – I’ve no doubt you’re very busy, but would you please respond to me because your plugin is still refusing to work. I’ve just this morning installed your latest update, hoping that might fix the issue, but no it’s still not syncing with Mailchimp. As I said previously, everything was working perfectly, but despite me doing absolutely nothing to the settings it is now not working.

I’ve noticed that in Settings my list settings are greyed out and I cannot select them. Surely that can’t be right. Does that give you any clues as to what’s gone wrong?

Please get back to me as quickly as you can because this is really causing me and my business serious issues.

Thank you.

Adrian

Hi @khungate – I don’t have the ability to run in CLI, no. I don’t know code and I wouldn’t dabble in that area of the site. So what do we do now? Everything was swell, but for no apparent reason I’ve lost all the functionality I was enjoying with the plugin and Mailchimp, which is very frustrating and having adverse effects on my business.

Hi @khungate – thanks for getting back to me. I can do as you suggest, but I’ve been reluctant to for fear of losing all the automated emails we’ve already set up. Surely if I uninstall and reinstall, and also remove and then reconnect our site in Mailchimp, all previous syncing will be lost and all our automated emails will have to binned and recreated – which would involve a huge amount of work as you can probably imagine.

Regards

Hi Kyle

Can I jump in on this thread as I too am having problems? I’ve been happily using Mailchimp for Woocommerce for a few months but it’s just come to light that after your recent update (15 April 2018) the plugin is no longer syncing with my site. Any products added to our sight since that update cannot be selected in Mailchimp, and nor can any coupon codes added since that update.

I did think about uninstalling and reinstalling, but I’m reluctant because I fear risking losing all the products and coupon codes already active in our automated Mailchimp newsletter emails. If you can assure me these existing emails (of which we’ve created many) won’t be adversely effected I’ll give it a go, but if not then this issue needs to be resolved somehow.

Wordpress 4.9.5
Mailchimp for Woocommerce 2.1.5
Woocommerce 3.3.5

Thanks for your help.

Adrian