chetnapatel

Hi @jborchart,

Your tickets were assigned to David so I reminded him and he responded to you. Please get back to him on the ticket itself. We will surely try our best to solve your problem at the earliest.

Regards,
Chetna Bhutka

Hi @bunkeruk,

I’m afraid it’s not possible to hide the delivery date picker for existing subscribers. But I am going to report this to our development team so that they can work.

Could you create the ticket on ‘support at tychesoftwares dot freshdesk dot com’ email address? So that we will have a conversation record.

Regards,
Chetna Bhutka

Hi @pirir,

Our plugin is compatible with the below invoice plugins:

1. WooCommerce Print Invoice & Delivery Note
2. WooCommerce PDF Invoices & Packing Slips
3. WooCommerce Print Invoice/Packing list

So the delivery date should be displayed in invoice. If you are using another plugin [ not above one ], You can use ” _orddd_lite_timestamp ” meta key which stores the delivery date in timestamp format. Also, you should be able to fetch the delivery date using the ‘Delivery Date’ field label. It is the meta key.

For eg,
$delivery_date = get_post_meta( $order_id. 'Delivery Date', true); or
$delivery_date = get_post_meta( $order_id, '_orddd_lite_timestamp', true);

Do let me know if you have any further questions.

Regards,
Chetna Bhutka

Hi @jagdishrao,

For allowing the delivery date on each product page, I’ll recommend you go through our Product Delivery Date PRO or LITE plugin which will definitely fulfill your requirement.

Regards,
Chetna Bhutka

Hi @njinok,

No, the plugin is not compatible with the TranslatePress plugin. You can use Loco Translate plugin or .po and .mo files to translate the strings of this plugin.

Ask me if you have any questions.

Regards,
Chetna Bhutka

Hi @dsychung,

I have done exactly the same way you followed. But I was unable to reproduce the problem at our end. There is no such setting for search option. It should work fine.

Can you share with me screenshots of the setup you have done and tell me which versions of our plugin, WooCommerce, WordPress and PHP are running on your site? so that I can try to replicate the issue with the same setup of the site.

Regards,
Chetna Bhutka

Hi @thesaintindiano,

Sorry for my delayed response.

To move the icon of custom order status, you can add below code in the functions.php file of the current active theme.

add_action('admin_head', 'my_custom_fonts');

function my_custom_fonts() {
  echo '<style>
mark.status-<strong>custom-status</strong>:after{
display: flex;
flex-direction: row;
padding-top: 10px;
}
  </style>';
}

NOTE: In the above code, you will have to change ‘custom-status’ to the slug name of your custom order status set in the plugin’s setting.

Do let me know if you need any further help.

Regards,
Chetna Bhutka

Yes, we have your ticket opened. We will notify here as soon as the plugin will be released.

Regards,
Chetna Bhutka

Thanks for creating the ticket @songsantiparp. I have replied to you there. Please check your email.

Regards,
Chetna Bhutka

Hi All,

Chetna here, from the Tyche team. I’ll now be handling the support for this plugin.

I have just gone through all the conversations and first I would apologize for the trouble you have been experiencing and for the delay happened.

I had a word with our team too and we figured out that the issue is coming due to the new meta which is not present in the old orders. To prevent this problem, we will be showing an admin notice to run a script so that the new meta key will be added in those orders where the new meta key is not present.

And we are planning to release the plugin for this by the end of the 3rd week of June. I’ll inform you here as soon as the plugin will get released.

Regards,
Chetna Bhutka

That’s wonderful @svw055. Glad we could help you.

That would be nice if you can leave a review for us here. You know, those kinds of comments really help prospective customers to feel more confident in choosing us. ??

Stay safe and healthy. Good day!

Regards,
Chetna Bhutka

Hi @songsantiparp,

I think this could have occurred due to the theme of your site. Could you send me theme of the store on our “support at tychesoftwares dot freshdesk dot com” support email address? I’ll try to replicate the issue and forward it to our development team so that they can fix it.

Regards,
Chetna Bhutka

Hi @krishnathapa,

Can you please capture the video of the issue you are facing and the setup you have done? Because I’m not facing any problem while searching the orders with custom numbers.

Regards,
Chetna Bhutka

Hi @dsychung,

Can you check this video and let me know whether I am doing wrong here while searching the order through custom numbers? I was unable to replicate the issue you mentioned.

Can you please capture the video of the issue you are facing and the setup you have done?

Regards,
Chetna Bhutka

Hi @qwerty2231,

Sorry for my delayed response.

Can you exactly tell me in detail how the order numbers not working? Can you show me the screenshots of the issue and the setup you have done?

Regards,
Chetna Bhutka