Cheska

Hi @increaseweb604,

The error message you provided suggests that the problem is with the Stripe payment gateway.

However, it’s also possible that the issue is related to the PHP version you’re using. PHP 7.2 is no longer supported, so I recommend that you try upgrading to PHP 7.4 or 8.0.

If you’re still having trouble after upgrading to PHP 7.4 or 8.0, please try the following:

– Disable and then re-enable the Stripe payment gateway plugin.
– Check your Stripe account to make sure that your API keys are correct.
– Try using a different payment gateway, such as PayPal.
– Delete any attendee orders that were created during the time when you were testing the issue.
– Create a new event and try placing an order.

If you’re able to place an order without any errors, then the problem is likely related to the attendee orders that were created during the time when you were testing the issue.

Regarding the Event Tickets Plus plugin:

I understand your hesitation about purchasing the Plus version of the plugin, given the issues you’ve had with the free version.

However, the Plus version does include a number of features that may be beneficial to you, such as support for multiple payment gateways, email customization, and advanced reporting.

Hi @randyabidin,

Thanks for letting me know that you’ve resolved the issue.

I’m glad to hear that you were able to find the solution.

If you have any more questions in the future, feel free to reach out.

I will now proceed to close this ticket. Thank you

Hi @hng0411,

Thanks for reaching out to the Events Calendar support forum.

I looked at the page you linked to, and I can see that there is a bit of padding to the right of the map.

This is likely due to the fact that the map is not filling the entire width of the column.

Here’s a link to a knowledge base article that shows you how to change the map size in the single events template → Change the Height and Width of Google Maps

Let us know how it goes.

Hi @aolaru,

Thanks for reaching out to the Events Calendar support forum.

I understand that you’re unable to create tickets for 0.00 in the free version of the plugin.

You’re right, the free version of the Events Calendar requires a minimum price of 0.01.

The requirement for a minimum value of 0.01 in the price field is due to the restrictions set by PayPal.

However, there is a workaround for this.

If you want to offer free tickets, you will need to use Events Ticket Plus along with WooCommerce to set the value to 0.

This will allow you to create and sell tickets with a value of 0, even though the price field requires a minimum of 0.01.

Let us know how it goes.

Hi @randyabidin,

Thanks for reaching out to the Events Calendar support forum.

The code you’re using is correct, but it’s not filtering the events correctly.

The end_date key will only return events that have ended on or before the specified date.

To get events that started in the past and end today or in the future, you need to use the start_date key.

Here’s the updated code:

$filter = $_REQUEST['filter']; // a parameter sent to the script

    switch ($filter) {
        case "past":
            $key = 'start_date';
            $value = 'now';
            $order = 'DESC';
            break;

        default:
            $key = 'start_date';
            $value = 'now';
            $order = 'ASC';
    }

    $aa_events_listing = tribe_get_events(array(
        'posts_per_page' => 9999, // I want all the events that match
        "$key" => "$value",
        'order' => "$order",
    ));

This code will now correctly filter the events so that only events that started in the past and end today or in the future are displayed.

Let us know how it goes.

Hi @ranjeetrai,

I’m sorry to hear that you’re experiencing problems with The Events Calendar plugin.

I’d be happy to help you troubleshoot this issue.

First, let’s take a look at the potential causes of the 404 errors.

There are a few things that could be causing this, including:

1. A conflict with another plugin or theme.
2. A problem with your permalink settings.
3. A problem with the event data itself.

To rule out a conflict with another plugin or theme, you can try deactivating all of your plugins except for The Events Calendar.

If the 404 errors go away, then you know that one of your plugins is causing the problem.

You can then reactivate your plugins one at a time to find the culprit.

To rule out a problem with your permalink settings, you can try flushing your permalinks.

To do this, go to Settings > Permalinks and click the Save Changes button.

In terms of the performance issues, there are a few things that you can do to improve performance:

1. Make sure that you’re using the latest version of The Events Calendar plugin.
2. Optimize your images.
3. Use a caching plugin.
4. Upgrade your hosting plan.

If you’re still having performance issues after following these steps, then please let us know.

I’ll do my best to help you resolve the issue.

As for your question about the Avada theme, I can’t speak for the developers of that theme.

However, I can say that The Events Calendar plugin is designed to be compatible with a wide range of themes, including Avada.

Let us know how it goes.

Hi @benniledl,

Thanks for reaching out to us.

The warning you’re seeing is caused by a conflict between the Events Calendar plugin and the Docket Cache plugin.

Docket Cache uses OPCache to cache PHP files, and this can sometimes cause problems with the Events Calendar plugin.

To fix this issue, you can disable OPCache for the Events Calendar plugin.

You can do this by adding the following line to your wp-config.php file:

define('WP_CACHE_OBJECT_CACHE', false);

Once you’ve added this line, you’ll need to clear your cache and re-activate the Events Calendar plugin.

Here are the steps on how to clear your cache:

1. Go to your WordPress dashboard.
2. Click on the “Tools” menu.
3. Select the “Clear Cache” option.
4. Click on the “Clear Cache” button.

Once you’ve cleared your cache, you can reactivate the Events Calendar plugin.

To do this, go to your WordPress dashboard.

1. Click on the “Plugins” menu.
2. Click on the “Installed Plugins” tab.
3. Find the Events Calendar plugin.
4. Click on the “Deactivate” button.
5. Click on the “Activate” button.

Once the Events Calendar plugin is reactivated, the warning should be gone.

Let us know how it goes.

Hi @ricpanel,

Thank you for reaching out to us.

To better assist you, could you please provide us with more information such as screenshots and steps to replicate the issue, so we can investigate further and provide more tailored recommendations?

Additionally, try clearing your website cache and checking for conflicts with other plugins or themes.

Let us know how it goes.

Hi @clerick44,

Thank you for reaching out to us regarding the conflict with the Announcer plugin.

We apologize for any inconvenience caused.

The provided code snippet seems to be a temporary fix that modifies the query for displaying announcements.

It aims to address the issue where all events are being displayed on the /events/tag/ pages.

The code snippet ensures that only the announcements, not events, are included in the results.

To implement the fix, you can follow these steps:

1. Go to your WordPress dashboard.
2. Navigate to “Appearance” and select “Theme Editor”.
3. Locate the “functions.php” file of your active theme.
4. Add the provided code snippet at the end of the file, just before the closing ?> tag (if present).
5. Save the changes by clicking the “Update File” button.

By adding this code snippet, the conflict between TEC and the Announcer plugin should be resolved, and only the announcements will be displayed on the /events/tag/ pages.

Please note that modifying code snippets requires some coding knowledge.

If you’re not comfortable making these changes yourself, we recommend seeking assistance from a developer or contacting the Announcer plugin’s support team for further guidance.

Let us know how it goes.

Hi @finfree,

Thank you for reaching out and describing the issue you’re experiencing with the add to calendar feature in The Events Calendar.

The behavior you described, where the description appears as a single text block without paragraphs and missing links when previewing in Google Calendar or Office 365, is likely due to how these external calendar platforms handle the event data.

When you subscribe to the calendar and view it on your device or in other calendar applications, the formatting and links should be preserved as they are originally entered in WordPress.

The difference in formatting and link display between the preview and the subscribed calendar view is related to how each platform interprets and displays the event data.

To ensure the best compatibility and formatting consistency, make sure to format your event descriptions with separate paragraphs and include links using the standard WordPress formatting options.

Let us know how it goes.

Hi @marcoroveri,

You’re welcome!

We’re glad that disabling the block editor resolved the issue for you.

Regarding the recommended PHP version, Events Calendar Plugin is compatible with PHP versions 7.3 and higher.

While PHP 8.0 is supported, it’s possible that some plugins might not be fully compatible yet.

If you’re experiencing errors with other plugins when using PHP 8.0 or higher, we’d recommend sticking with PHP 7.4 for now until the plugin developers release updates that ensure compatibility with the latest PHP versions.

It’s always a good practice to check the plugin’s documentation or support forum for any specific PHP version recommendations.

Let us know how it goes.

Hi @yshlox,

Thank you for bringing this issue to our attention.

The error you mentioned indicates a deprecated PHP function in one of the files of The Events Calendar plugin.

To fix this error, you will need to update The Events Calendar plugin to the latest version available.

Here are the steps to update the plugin:

1. Log in to your WordPress admin dashboard.
2. Go to the “Plugins” section.
3. Look for The Events Calendar plugin in the list of installed plugins.
4. If an update is available, you should see an “Update Now” link below the plugin name. Click on it to start the update process.
5. Alternatively, you can also click on the “Update” link on the main plugins page, which will update all your installed plugins, including The Events Calendar.

After the update is complete, the deprecated PHP function should be resolved, and the error should no longer appear in your error log.

Let us know how it goes.

Hi @wolfspad,

I apologize for the confusion.

You are right, the Ticket Email Settings extension is no longer supported and its settings no longer affect email functionality.

To address the issue of the admin not receiving an email notification when a visitor reserves a ticket for an event, we have introduced a new and easier way to manage emails associated with ticket selling and RSVP confirmation since version Event Tickets 5.6.0.

You can now configure email notifications directly from the "Emails" tab in the Tickets settings.

This allows you to set up email notifications for different events, including RSVP confirmations and ticket sales.

To ensure that the site admin receives an email notification for every reservation, you can enable the appropriate email notification settings for RSVP confirmations.

For more detailed instructions and guidance, please refer to our knowledge base article on Event Tickets Emails. 

I apologize for any confusion caused by the outdated information regarding the Ticket Email Settings extension.

Please follow the instructions provided in the knowledge base article to configure the email notifications according to your requirements.

Let us know how it goes.

• This reply was modified 1 year, 4 months ago by Cheska.

Hi @wpmaster90,

Thank you for your response.

To find CSS selectors and their corresponding properties, you can use the browser’s built-in developer tools.

Here’s how you can access them:

1. Open your event page in a web browser (Google Chrome, Firefox, etc.).
2. Right-click on the description or location text that you want to modify.
3. From the context menu, select “Inspect” or “Inspect Element.” This will open the browser’s developer tools panel.
4. In the developer tools panel, you’ll see the HTML code of the selected element, along with its associated CSS styles on the right-hand side.
5. Look for the relevant CSS classes or IDs that are applied to the description and location elements. They may vary depending on your theme and specific event calendar setup.
6. Once you have identified the CSS selector(s) for the description and location, you can use them in your custom CSS code to apply the desired changes.

You can also refer to the official documentation or knowledge base of your theme or website builder for information on how to modify CSS styles.

Let us know how it goes.

Hi @wpmaster90,

I apologize for the inconvenience.

If the previous CSS code didn’t work as expected, let’s try an alternative approach to change the color of the description and location text on your website.

Please add the following CSS code to your theme’s custom CSS area or use a custom CSS plugin:

.event-description,
.tribe-events-venue-details {
color: #000000 !important; /* Replace #000000 with the desired color code */
}

Make sure to replace #000000 with the specific color code you want to use. For example, #000000 represents black.

Once you have added the CSS code, save the changes and refresh your event page.

The description and location text should now appear in the new color you specified.

Let us know how it goes.