chemusic

I’m having the exact same problem on both Add New forms and Edit existing forms. WordPress v6.6.2 and Contact Form 7 v5.9.8

Update: I’ve verified that this is NOT happening in Chrome. So it seems to be only Safari although I’ve not tried other browsers like Firefox or Edge.

• This reply was modified 5 months ago by chemusic.
• This reply was modified 5 months ago by chemusic.

@sarahlevinger

GoDaddy offers two different email accounts. One of them is with cPanel. I wonder which system the email addresses exist on? Might be worth looking into.

@jason Hendriks

Excuse me, we’re all trying to help – this is not spam if it works. Keep in mind I was using your plugin before I came across this solution. Again this person is having the exact same issue that I was having. They don’t need YOUR plugin for this to work.

As you noted in the comments above, the system is connecting to secureserver.net instead of outlook.com. This is most likely happening because the cPanel MX Entry is set to Local rather than Remote. The is GoDaddy’s default setting for cPanel hosting.

@tscibilia

I would suggest you disable the Postman SMTP plugin and attempt to change the setting I’m referring to by logging into your cPanel. If you’d like contact GoDaddy and ask them about this and they will show you. It takes two minutes. Once that’s done, it should work because now your MX records will determine delivery.

Here’s Google’s article for reference on this topic: https://support.google.com/a/answer/55299?hl=en

Caveat: I’m assuming that your website is yourdomain.com and you’re trying to send an email to [email protected] via a PHP form.

@jason Hendriks

The person reporting the problem is saying that it’s not an authentication (password) issue. Where are you getting that information from? She’s saying the problem is still occurring so I was offering my assistance.

@sarahlevinger

I’m only sharing my experience because I’m also using Contact Form 7 on WordPress with GoDaddy and was having the exact same problem (granted I’m using Google Apps for email). No authentication required and I have an SPF record for Google and SecureServer and the form works perfectly.

what are the email addresses? i was having a problem with GoDaddy not sending emails if the domain was the same as my website because of the cPanel MX Entry setting. By default it’s set to Local Mail Exchanger in which case the web server attempts to process the email. If the mailbox doesn’t exist on the web server (that is, if you’re using Google Apps or Office 365 for email or any other host) it will dump the messages. You solve the problem by logging into cPanel and changing the setting to Remote Mail Exchanger in which case the web server allows the MX records to determine who should handle the email.

I was having the same problem and found the solution. The answer is the cPanel MX Entry setting.

By default it is set to Local Mail Exchanger in which case the web server tries to handle email that it believes are for it (i.e. email that originates from the same domain as the website).

To solve the problem, login to cPanel and change MX Entry to Remote Mail Exchanger in which case the web server will let the MX Records in your DNS to route the email.

Once you do this, there is no need for any WordPress SMTP plugin at all.

I was having the same problem and found the solution. The answer is the cPanel MX Entry setting.

By default it is set to Local Mail Exchanger in which case the web server tries to handle email that it believes are for it (i.e. email that originates from the same domain as the website).

To solve the problem, login to cPanel and change MX Entry to Remote Mail Exchanger in which case the web server will let the MX Records in your DNS to route the email.

Once you do this, there is no need for any WordPress SMTP plugin at all.

I was having the same problem and found the solution. The answer is the cPanel MX Entry setting.

By default it is set to Local Mail Exchanger in which case the web server tries to handle email that it believes are for it (i.e. email that originates from the same domain as the website).

To solve the problem, login to cPanel and change MX Entry to Remote Mail Exchanger in which case the web server will let the MX Records in your DNS to route the email.

Once you do this, there is no need for any WordPress SMTP plugin at all.

I have the solution.

The problem is that cPanel’s MX Entry is set to Local Mail Exchanger by default. This means that if you set a web form in your website to use [email protected] and it’s the same as your website, the web server will attempt to handle the email itself (because it also hosts your site).

To solve the problem you can change the setting in cPanel to Remote Mail Exchanger in which case the web server will use the MX records to route the email.

This problem will occur with any host who uses cPanel including GoDaddy, HostGator, etc.