cheffernan

Hi @julieat ,

I just spoke with some members of the HubSpot CMS team. Unfortunately this feature is built into HubSpot CMS and there are currently no plans to make Smart Content a standalone feature (such that it could be leveraged by a website running on a different platform) on the team’s current roadmap.

The HubSpot plugin is designed to bring HubSpot features to the WordPress ecosystem rather than implement new features that can only be leveraged by WordPress users. As such we could only bring in this feature to the plugin if it was first made generally available by the CMS team.

Sorry to be the bearer of bad news in this regard. I hope you find an alternative solution that can be used with WordPress!

Best,

Conor

The plugin is compatible with WordPress multisite but we doesn’t offer any specific features for that use case. Let us know if you have any problems setting it up and we’ll help you

Best,

Conor

Hi @przemoob

Following up here to close the loop after our email exchange. The outcome of our investigation found that this issue arose because the reverse proxy on the WordPress instance was?not configured to pass the requests to the /cs/c path through to HubSpot.

In this case it was not possible to modify the reverse proxy configuration. This being the case it would not be possible to use HubSpot CTAs for CTA view and CTA click analytics. For Marketing Hub enterprise users, one possible work around is to use javascript to record these events using HubSpot custom behavioural events, if this is not a viable option however, finding a way to modify the reverse proxy or an alternative analytics solution may need to be considered for this kind of tracking.

Best,

Conor

Hi @przemoob

I am sorry to hear you are having trouble getting up and running with HubSpot CTAs. Unfortunately this support forum is generally used for topics relating to the WordPress plugin that HubSpot provides. CTAs are not a feature that is provided inside the plugin so I cannot imagine how this redirection could be in any way related to having the HubSpot plugin installed on your website.

I do have a couple of questions about the issue you are experiencing:

• Could you send me the CTA link that is doing the incorrect redirection currently?
• Is that a HubSpot support rep you are talking to in the screenshots attached? I went looking for the support thread and was unable to find it.
• Could you send me the name of the CTA you have created in your HubSpot portal? I would like to debug it from my side to reproduce the error.
• If this CTA is currently live on your website, could you send me a link to the page with the effected button at this email address [email protected]?

Best,

Conor

Hi @wpchameleon,

Following up here to close the loop. The result of our investigation found that the cause of this issue is a setting that is enabled by default in Firefox private browsing mode called “Tracking Blocking”.

This setting will block submissions to HubSpot from your form in Firefox private browsing mode. The good news is that this setting is not enabled by default in a standard Firefox window so the majority of your users will be unaffected by this change to Firefox private browsing sessions.

From our perspective the script which collects form submissions and syncs with HubSpot is working as designed as it is not intended to subvert a users browser configuration if the user has settings enabled specifically to prevent tracking of form submissions by HubSpot.

The HubSpot Forms team will continue to investigate and work with Mozilla to see if an exception can be made for the HubSpot forms script but there is no timeline on when / if this will be done.

Thank you for reporting this bug. I regret that we weren’t able to advise you how you might resolve the situation completely however I hope it will come as some assurance to you that it is a minority of your pages traffic (users in FireFox private browsing mode) that are affected. Feel free to follow up via email if there is anything further we can do or if you notice any further disruption with syncing your form submissions to HubSpot.

Best,

Conor

Hi @wpchameleon

If you want to send me a link to your site at [email protected] I can take a look. Please refrain from sharing any login info to your WordPress website as it is HubSpot policy never to access our users personal accounts.

Best,

Conor

Hi @wpchameleon

Apologies, I had missed the plugin / firefox version in your previous message. These are the same versions I was using to test and as I mentioned (see screenshot here), I can see the post request being sent to HubSpot when the form is submitted on my side and a contact is created.

I do not doubt that you are indeed experiencing an issue but it seems to be a problem with the form in question as opposed to a wider problem with how HubSpot is collecting forms.

Would you be able to send me a link to the page in question. I will try to debug the form submission and see if the post request is being suppressed for some reason.

Best,

Conor

• This reply was modified 2 years, 1 month ago by cheffernan.
• This reply was modified 2 years, 1 month ago by Yui.

Ah I see. I think you should be able to use Zapier to do something like this.

1. Connect your WordPress site to Zapier.
2. Create a new Zap and choose the trigger “New User” in WordPress.
3. Set up the trigger by selecting the WordPress site and specifying the subscriber role.
4. Choose an action to perform, such as sending an email, adding the subscriber to a mailing list, or updating a spreadsheet.
5. Test the Zap and turn it on to start firing events whenever a new subscriber is added in WordPress.

Zapier integrates with HubSpot and can allow you to create a contact. Details here.

Best,

Conor

Hi @wpchameleon

If I am understanding correctly.

Expected: after submitting the form in firefox with the email ?[email protected]?a new record will be created.

What is happening: no new record is created. Repeating this process in chrome does create a new record.

Is that correct? If so could you tell me what version of firefox / the HubSpot wordpress plugin you are using? As I mentioned I have repeated these steps on my side and was able to create a contact so might be an issue with a specific version or another plugin. More. information could narrow down the cause.

Best ,

Conor

Hi @wpchameleon ,

When I tried to reproduce this error by submitting a form via firefox, I could not. Submitting a form from contact form 7 did indeed create a new contact in my HubSpot CRM.

Some things I would suggest you could try:

1. Do a submission in a firefox incognito window: the form submissions are based on cookies so if you have previously submitted a form in firefox and go to submit a second form, you will be recognised as the same user and thus update an existing contact instead of creating a new one. Doing the submission in an incognito window should relieve this issue.
2. Make sure there is nothing strange going on with your non-hubspot forms settings. Linked here is an article about updating the mapping between your non-HubSpot form and form contact fields. I would double check that this is all as it should be.

I’m sorry I cannot be of more assistance. If there error still persists after trying these two things if you would be so good as to make a screen recording of you experiencing the error providing details such as:

• HubSpot plugin version
• Firefox version
• What you expect to happen vs what is happening

That would be helpful in moving this forward.

Best,

Conor

• This reply was modified 2 years, 2 months ago by cheffernan.

Hi Rajeevbagra,

Marking this as resolved as I noticed you have submitted two more support issues. I am assuming that you managed to update the setting in question here. Let me know if you have any more issues with this setting.

Best,

Conor

Hi Rajeevbagra,

I think there might be a bit of confusion between WordPress users and HubSpot contacts. Typically you would not want to sync these two things.

HubSpot contacts are a way to keep track of all of your website visitors (the public) that interact with your business (or website). Typically a business with a WordPress website would have a large number of contacts. These are not admins on your HubSpot portal.

WordPress users are users that have access to update your WordPress site. Typically you would have a small number of users on a WordPress sites user list. The number of editors on your website is probably not going to increase so quickly that you would want an automated workflow to create a contact for each new user. If you create a contact for each WordPress user, you can of course create a list and group these contacts separately to your other contacts.

I feel like perhaps what you are trying to achieve is every time you add a new admin user on your WordPress website, you would like them to also be added as an admin user to your HubSpot portal? Is that correct? This would involve a different process though not contacts. Happy to explore this more if that is what you are trying to do. If not, could you please provide more details about your objective and perhaps I can be of further assistance.

Best,

Conor

Hi Rajeevbagra

If you are interested in any of the HubSpot plans you can check out this page. On this page you can see all the features that you can access in your current portal and features available on every HubSpot plan. There is also a facility to use a free trial for 14 days on many product tiers which might be of interest to you (no credit card required to avail of this).

All the features you listed should be available on all product tiers (including free)

https://knowledge.hubspot.com/crm-deals/create-deals

https://knowledge.hubspot.com/tickets/create-tickets

https://knowledge.hubspot.com/crm-setup/automatically-create-and-associate-companies-with-contacts

It seems like you are struggling to locate all the features which are available to you in your HubSpot portal for free. If I might make a suggestion the HubSpot Academy is packed full of free resources you can use to help level up your HubSpot knowledge.

Alternatively another option is to connect to a HubSpot sales rep on that first link that I sent you. We would be more than happy to talk through your specific product needs. I suspect there is a paid onboarding package you could avail of which would empower you to make better use of the platform and maybe secure for you a dedicated support rep so you are not reliant on using the WordPress support forum for help with these matters (HubSpot support would be a lot faster).

I hope these links are helpful to you with respect to getting to use the features you are interested in. Let me know if there is anything further.

Best,

Conor

• This reply was modified 2 years, 2 months ago by cheffernan.

Hi @wpchameleon ,

I will check with our forms team whether this is a known bug and try to reproduce the error on my side in the meantime. I will update you once I know more information.

Best,

Conor

Hi Rajeevbagra,

It looks like you have the chat flow configured to display certain hours of availability. You can update this in your inbox settings here:

(if your data is based in the EU):
https://app-eu1.hubspot.com/l/live-messages-settings/inboxes/

OR ELSE

https://app.hubspot.com/l/live-messages-settings/inboxes/

then:

1. Hover over chat and click edit
2. On the next screen you should see an availability tab. Click this
3. You can update the setting here.

Loom demo of these instructions here. Let me know if you have any further issues.

Best,

Conor

• This reply was modified 2 years, 2 months ago by cheffernan.
• This reply was modified 2 years, 2 months ago by cheffernan.
• This reply was modified 2 years, 2 months ago by cheffernan.
• This reply was modified 2 years, 2 months ago by cheffernan.