Chastise

That works, thanks, as usual, for all your help Rdell.

The site is:
https://www.compfident.com

Thanks again Rdell. Like I said before, they need to make MVP member status for you or something.

Edit: I didnt mind editing the template files, because it allowed me to select my custom “No-Title Template” for whatever pages I didnt want the title on. I would prefer to select the pages with no title, manually. Wont putting CSS into the on-screen box make it remove all titles across every page? I want the few posts I do have on the site to have titles, just not the pages themselves.

I’m having the same issue.

Guess I will have to find a different widget?

Noone here is offended, we are simply discussing customer service. Don’t make it personal. I already submitted a ticket, well before I made my first post here. It was during my “72 Hour Response Period” that I was on these forums looking for quicker answers, and came across one of your other comments discouraging people from asking questions here, and referring them to this thread… which conveniently links them right to the pricing plans for your service. And again, there is nothing wrong with charging for services you perform on our behalf. My qualm was with charging to discuss “bugs”, which is a service to you.

On a different note: The response to my ticket was a “copy/paste blanket” response telling me to perform the actions that I had already explicitly stated that I performed in my ticket message.

i.e.
Me: “Hello. I disabled all my plugins, addons, and reverted to the default theme, but XYZ problem still exists.”
Response: “Disable all your plugins, addons, and revert to the default theme, and see if that helps.”
Me: “Ummmm…”

Typical helpdesk runaround. Let’s hope there are better responses for the people that actually pay $99. But in any case, I have already installed a different developer’s plugin which is working splendidly, so I will simply depart by saying… “Thanks for your time.”

The columns clearly list what is available for free, and what is available if you pay. I don’t buy the whole “maybe we weren’t clear enough” jargin.

Under FREE:
-Answer Basic Product Questions
-72 Hour Turnaround

Under $29-$99 Paid:
-Answer Basic Product Questions
-Address Discovered Bugs
-Advanced Technical Support
-12 Hour Turnaround

I understand Turnaround time and even Technical Support restrictions. But we shouldn’t have to pay to discuss “discovered bugs” with you. Most developers PAY USERS to test their programs for bugs. Not the other way around.

Wait… the site that wants me to pay $99 to HELP YOU OUT by informing you about Plug-in bugs? How about I keep my $99… and let your users uninstall the plugin out of frustration. What a horrible business model.

I appreciate your reply. But I just started using WordPress a few days ago, and am a complete rookie at this stuff. I don’t know how to create a child theme, or even what it actually is. I figure it is something like a clone of the theme so that I don’t actually edit the original… but I have no idea if that’s correct, or how to facilitate that. The fact that I have been able to come up with the site I have so far, boggles my mind, lol… and its pretty bad.

rdell, you should be an MVP or something, you very helpful!

Hello,
Is there a way to shrink the height of the box surrounding the header menu? Its like 1.5 inches high, but the words on the menu are only .25 inches high.

See my site for example: https://www.compfident.com