chadnicholson

Hi @zahardoc

Thank you! That worked! Do you know what causes this to happen?

Hi @zahardoc,

Do I access Settings within the Podcast tab in WordPress? I am not seeing it.

Hi @keleigh824

I reached out to their support and am waiting for a response. Thank you for all your help on this! We are almost back in business! I will reach out if I need any further troubleshooting.

• This reply was modified 8 months, 4 weeks ago by chadnicholson.

@keleigh824 thanks for all your help!

@keleigh824,

Sorry for not getting back to you yesterday, we were out of office!

When logging into the Apple Podcasts Connect account it only shows one show but when searching it in Apple Podcasts as a listener, it shows 2 still. Any ideas on that?

I am going to re-upload those missing episodes today and see if that works also!

@keleigh824,

Interesting, ok that makes sense! What is the best way to re-link the files if I were to re-upload them to the existing posts?

Hi @keleigh824,

I reached out to Spotify but still waiting on a solution…

I will try the solution for Apple Podcasts and let you know if it works!

Additionally, we are trying to get YouTube Music set up after Google Podcasts shutting down, and we got an error from YouTube for a good chunk of episodes saying “We failed to ingest this episode because we could not fetch the audio file”. Do you know what might be causing this?

Hi @keleigh824 & @zahardoc,

We are still experiencing issues and I was wondering if there was any further feedback we could get to solve this issue?

Hi @keleigh824,

Thanks for getting back to me. I am trying to troubleshoot logging into Spotify now, for some reason that isn’t working properly either. I will reach out to Spotify directly.

In regards to the Apple Podcasts feed, do you know how we could remove one of the feeds because it seems they are both identical?

Hi @zahardoc,

Sorry for not getting back to you sooner, I was out of town for the holiday weekend.

Here is the URL: https://rmlscentral.com/feed/podcast/real-talk-with-rmls

We managed to update something that shows it correctly on Apple Podcasts, however it shows 2 shows that are identical (as far as I can tell). Spotify on the other hand is still not updating.

@sterndata Awesome, I will post there. Thanks for your help!

@sterndata I’m guessing it’s “Seriously Simple Podcasting” by Castos under the Active Plugins category.

@sterndata Hi Steven, apologies I am new to managing this podcast. Can you tell me where I can find that info?