Ceylon Systems

Hi @csaksham,

I’m sorry that you are having this issue. But it’s happening with a conflict of your WordPress theme.

But I looked into your matter personally and giving you a quick fix. Please add the following lines of CSS into the Custom CSS option in the IgniteUp options page.

html{height:100% !important;}
body{background: BGCOLOR !important; color: FCOLOR !important;}

Please replace text BGCOLOR with your needed background color hex (Some color like #F1F1F1 ). Replace FCOLOR with a hex color code for fonts.

Let me know if it fixed your problem.

Thanks!

Sure we will let you know for that. We are really worrying about your 4 star rating. We will provide your features very soon.

Thanks.

You can add both, logo and subscribe feature in the Glass template. Please switch to it.

It’s hardly possible with the design of the Launcher template to add a place for a logo. Hope you understand that. But thanks for the suggestion. We will try our best to serve them.

Thanks!

Hi @pedrom77,

Thanks for the suggestion.
We will definitely consider your feature request. We are working hard on expanding our features and improving the existing features. And I’m sorry, at this point we don’t have a recommended plugin for you.

Thanks!

Hi @tomsola,

I’m sorry that you have this problem. We are guessing some other plugin which is active is changing your user roles. But we are happy to help.

Can you list your active plugins in an email for support[at]ceylonsystems[dot]com so we can see it through.

Thanks!

Hi Terry,

Thanks for contacting us. But we don’t have the feature for you YET. But we are expanding our features day by day to make IgniteUp even more better.

Please stay with us we will definitely consider this in our next updates.

Thanks!

Hi @eklavyasehrawat,

I’m sorry that you had to face this issue.
But I’m not sure why it happened for you.

By looking at the site url, seems like you have deactivated it. So I’m marking this as resolved. If you still have a question mail us directly on support[at]ceylonsystems[dot]com. Or you can re-open this thread.

Thanks!

Hi Peter,

I’m sorry you are having an issue.
But it’s something impossible to happen what you are seeing.

But can you give me the homepage url so that I can see it?

Thanks!

Hi @sebh,

I’m sorry. No you are not blind.

The options are planned to the next update. Hopefully you will have it within next week.

Thanks!

Hi @iseestarz,

We are really sorry you had to face this situation. Are you using some other plugin for a custom login URL? IginteUp support the login page but not custom login pages with any theme or a plugin.

Now to resolve this problem, using a FTP account or control panel file manager, go to site’s plugins directory and follow one of following steps.

Follow these only if you have experienced before. Or contact the developer for help. Deleting a wrong file / folder can break the entire website. And please keep a full website backup before you proceed.

1. Safely delete or rename igniteup folder (You can install again). So it will disable IgniteUp and site will show you the login page.
2. Disable forcing custom login URL. If it was changed by a plugin, delete that plugin folder. This way you can use the coming soon page in the future.

Again, do the above things only if you know what you are going to do. One of the above two methods should resolve the problem for you locked out problem. Let us know the result.

Thanks!

Thanks for rating the plugin. Plugin is still at the beginning stage and we are working on improvements. Thanks for the feedback.

I’m sorry we can’t promise you a time frame as we are also working on few other features which has higher priorities than this.

Thanks for your feedback. If you have a minute rate the plugin and support our effort. ??

Thanks!

Hi @sebh,

Thanks for noticing the issue. We didn’t see it until this.

We are considering to have name field also in the forms in the future. So it won’t be a problem after then.

Thanks again.
Cheers!

Hi @andybookie,

No worries. ??

If you can reserve a minute for our effort developing the plugin, click here and rate the plugin to help spread the word about IgniteUp.

Thanks!

That’s great you found the conflict. We were able to fix some conflicts with Yoast SEO plugin in our previous updates too including 2.0 version.

But after your notice, we will look further into the matter.

Many thanks for letting us know. We are trying our best to avoid conflicts with other plugins.

Thanks!