Christine

Thanks for reaching out, Klaus, and thank you for your compliment. We would love it if you would take a few moments to leave us a review when you have a chance if you haven’t already.

Social Warfare does not collect ANY personal data from the people who visit your site and click on a share button. Our buttons are merely utilizing the 3rd party share APIs of the respective networks. As soon as someone clicks a Social Warfare share button, everything that occurs after that click is handled by the social network’s API.

Our UTM tracking feature merely adds a string to the end of a shared URL so that Google Analytics can record that traffic data–Warfare Plugins does not receive, record, or track ANY of that data.

Our click-tracking feature is merely a Google Analytics event, which, again, is recorded by Google Analytics, not Social Warfare.

So it is without question that Social Warfare has full compliance with GDPR because we don’t track a single thing.

Thanks so much,
Christine

Do you have access to your logs? Is there any other error message you can give to me that I can pass along to our developers?

Do either of you have access to your logs? Are there any other error messages you can give me to pass along to our developer?

Just catching up on this thread, as you all already know, our 3.0+ update had some unexpected bugs and our team is working as quickly as possible to resolve them. The 3.0.4 update, which is available now for both plugins, should be stable enough not to cause errors, though you may notice some other bugs.

If your meta data settings appear to be missing, do not worry, this information is not lost – it’s saved in your site’s database. We will be able to recover it once we identify and fix the bug that is preventing it from showing.

Our developers are working around the clock right now. We will be releasing 3.0.5 later today which should address at least 90% of the problems people are experiencing and then we will work on the remaining 10% and have that ready by Monday at the latest.

Again, we are very sorry for the inconvenience this has caused everyone.

Sincerely,
Christine

Hi @bjrnet21 and @odilim,

Are you both on just the free version or the pro? At this time, we are not aware of issues with JUST the free version, the issues have only been with both. If you are a pro user, please follow the steps below. If you are having errors with the free version, please submit a support ticket to [email protected] so we can start tracking these for you.

Version 3.0.4 is available and should resolve issues with (1) pages and posts loading blank, (2) fatal errors, and (3) warnings showing on the front end. There are still some bugs we are working on, but 3.0.4 should not crash your site. BOTH PLUGINS will need to be updated – please follow these steps:(1) Access your site files via FTP or your host’s file manager if you can’t delete the plugins through your site dashboard. You want to delete /wp-content/plugins/social-warfare/ (the whole folder) and /wp-content/plugins/social-warfare-pro/ (the whole folder) if you use Social Warfare Pro.

(2) After deleting, go to Plugins > Add New and search for Social Warfare. You should see version 3.0.4 available.

(3) Visit this link to download Social Warfare Pro version 3.0.4: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip

(4) After updating and activating both plugins, clear any caching plugins, Cloudflare, CDNs, Autoptimize, etc. completely.

(5) Check the front end view of your site to make sure there are no errors. If you see errors, please submit a ticket to [email protected] and paste in the exact error you see, and we will work on a solution as quickly as possible.

Again, we are terribly sorry for the inconvenience this has caused everyone.

Sincerely,
Christine

Hi Everyone,

We are so sorry for the trouble! Our 3.0+ update had some unexpected bugs and our team is working as quickly as possible to resolve them. The 3.0.4 update, which is available now for both plugins, should be stable enough not to cause errors, though you may notice some other bugs. We will push out a new update as soon as possible to address those.

My apologies for the inconvenience. I am being told by our developers that 3.0.5 will be available later today and it should fix 90% of the problems people are having. We will have another update available by Monday will hopefully get us close to 100%.

We are working around the clock and thank you so much for hanging in there with us as we work though the bugs.

Sincerely,
Christine

Hi Everyone,

Our 3.0+ update had some unexpected bugs and our team is working as quickly as possible to resolve them. The 3.0.4 update, which is available now for both plugins, should be stable enough not to cause errors, though you may notice some other bugs. We will push out a new update as soon as possible to address those.

As far as the meta data this information is not lost – it’s saved in your site’s database. We will be able to recover it once we identify and fix the bug that is preventing it from showing.

For right now we are asking customers to please be patient – our team has been working around the clock and we will release an update to fix the issues as soon as possible. We are aware of the bugs and are working as hard as we can.

We truly apologize for the inconvenience this has caused.

Sincerely,
Christine

First, let me apologize for the chaos the update has caused. As much as we test prior to releasing a new version of Social Warfare, there are always variables we can’t account for until we get reports from our users.

Version 3.0.4 is available and should resolve issues with (1) pages and posts loading blank, (2) fatal errors, and (3) warnings showing on the front end. There are still some bugs we are working on, but 3.0.4 should not crash your site.

BOTH PLUGINS will need to be updated – please follow these steps:

(1) Access your site files via FTP or your host’s file manager if you can’t delete the plugins through your site dashboard. You want to delete /wp-content/plugins/social-warfare/ (the whole folder) and /wp-content/plugins/social-warfare-pro/ (the whole folder) if you use Social Warfare Pro.

(2) After deleting, go to Plugins > Add New and search for Social Warfare. You should see version 3.0.4 available.

(3) Visit this link to download Social Warfare Pro version 3.0.4: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip

(4) After updating and activating both plugins, clear any caching plugins, Cloudflare, CDNs, Autoptimize, etc. completely.

(5) Check the front end view of your site to make sure there are no errors. If you see errors, please submit a support ticket to [email protected] so we can track them and assign them to our developers.

The 3.0.4 update, which is available now for both plugins, should be stable enough not to cause errors, though you may notice some other bugs. I assure you that we are working around the clock and will push out a new update as soon as possible to address those issues.

Sincerely,
Christine

First, let me apologize for the chaos today’s update has caused. As much as we test prior to releasing a new version of Social Warfare, there are always variables we can’t account for until we get reports from our users.

We have just pushed out version 3.0.4, which should resolve issues with (1) pages and posts loading blank, (2) fatal errors, and (3) warnings showing on the front end. BOTH PLUGINS will need to be updated – please follow these steps:

(1) Access your site files via FTP or your host’s file manager if you can’t delete the plugins through your site dashboard. You want to delete /wp-content/plugins/social-warfare/ (the whole folder) and /wp-content/plugins/social-warfare-pro/ (the whole folder) if you use Social Warfare Pro.

(2) After deleting, go to Plugins > Add New and search for Social Warfare. You should see version 3.0.4 available, which has a number of patches to resolve the errors users have been experiencing.

(3) Visit this link to download Social Warfare Pro version 3.0.4: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip

(4) After updating and activating both plugins, clear any caching plugins, Cloudflare, CDNs, Autoptimize, etc. completely.

(5) Check the front end view of your site to make sure there are no errors. If you see errors, please submit a support ticket to [email protected] and paste the exact error you see, and we will work on a solution as quickly as possible.

Thanks,
Christine

Hi Recyclart,

We hear your frustration and are sorry to be part of the problem.

In order to get things working again, please remove both plugins completely (your settings will not be lost), then update to version 3.0.2 by following these steps:

(1) Access your site files via FTP or your host’s file manager if you can’t delete the plugins through your site dashboard. You want to delete /wp-content/plugins/social-warfare/ (the whole folder) and /wp-content/plugins/social-warfare-pro/ (the whole folder) if you use Social Warfare Pro.

(2) After deleting, go to Plugins > Add New and search for Social Warfare. You should see version 3.0.2 available, which has a number of patches to resolve the errors users have been experiencing.

(3) Visit this link to download Social Warfare Pro version 3.0.2: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip

(4) After updating and activating both plugins, clear any caching plugins, Cloudflare, CDNs, Autoptimize, etc. completely.

(5) Check the front end view of your site to make sure there are no errors. If you see errors, please open a ticket by emailing [email protected] and include the error you are receiving.

Thanks,
Christine

Hi,

We are so sorry for the trouble but request that you submit a support ticket to [email protected] so that we can assign this to one of our developers to assist you better.

Thanks,
Christine

We are so sorry for the trouble! Please remove both plugins (your settings won’t be lost), then reinstall version 3.0.1, which is now available. If you are unable to access your admin, you may have to use FTP. You can download the core plugin directly inside the WordPress plugin directory, and the Pro plugin can be downloaded via this link: https://warfareplugins.com/updates/social-warfare-pro/social-warfare-pro.zip.

This tutorial (https://warfareplugins.com/support/updating-social-warfare-social-warfare-pro/) explains exactly how you can safely update your plugins manually. (You can skip straight to 1min and 57sec into the video.)

That should resolve the issue but please submit a support ticket to [email protected] if you have any additional problems.

Thanks,
Christine

My pleasure!

It’s the social warfare fields underneath your blog post in the admin … this is assuming you are using the Pro version. I should have clarified that.

As a side-note, you can actually see how many times each of your blog posts was shared in the default view of all of your blog posts. Click your screen options if you don’t see the social shares column.