Cindi Delany

Hi Boone,

I am seeing some email details related to the Subscription plug in. I’ll attach a couple of screen snips of the Email screen info and then a View Email snip of what should be sent for an immediate email. I’ll also send a screen snip of what is actually going on when a post is made in a group and someone has their settings to receive all emails.

Thank you for any help you can give me with this. I would love to get this working so that I can encourage folks to use our groups more. I feel like it’s a barrier right now.

Cindi

https://www.dropbox.com/s/hx4wvfrk2pxgk5g/Individual%20Email%20formatting%20issue%20072220.JPG?dl=0
https://www.dropbox.com/s/zpi50uzi3g1dwak/indivdiual%20email%20for%20group%20post%20072220.JPG?dl=0
https://www.dropbox.com/s/w9y3ontsgkczf2e/email%20with%20no%20formatting%20072220.JPG?dl=0
https://www.dropbox.com/s/5vlm2g6y725czue/digest%20with%20formatting%20072220.JPG?dl=0

Hi Boone,

Thank you for getting back to me so quickly. I’m using BuddyBoss Theme and Platform and WP Mail SMTP. The other emails that come through do have nice formatting – but I’m assuming that formatting is coming from BuddyBoss. When I asked them about the individual group email formatting they just said it wasn’t part of their platform and didn’t have any suggestions.

Is there any fix for this?

I really love the functionality of the plug-in and the options it gives for this important function. Having users be able to get an email to keep up with group activity is so important for the site I’m running (it’s an animal shelter community and LMS system with an emphasis on COVID -19 response right now).

I am a newbie and so would either need detailed instructions or would need to phone a friend if there’s a more complicated fix.

I really appreciate any help you can give me as I really would like to be able to fix this issue.

Thank you,
Cindi

Hello,

Any updates on this being resolved or advice. I am having the same issue with the unsubscribe link going to my home page.

We created a custom unsubscribe page following the Mail Poet directions, pointed the Mail Poet settings to that page as the unsubscribe page as directed. In our newsletter the Unsubscribe link appears to point to the correct Mail Poet code to find that page [link:subscription_unsubscribe_url]

However, when you click on the Unsubscribe it takes you to our home page. When I compared the URL that the site actually directs you to when you click on it and compared it to the “Manage Subscription” one (and that function is working fine) I noticed that the Manage Subscription one starts with our website address and then the permalink for the page we created for “Manage Subscription” while the Unsubscribe does not. I have no idea if that is part of the problem. I did reset my permalinks in case that was the issue but it didn’t help.

This is very frustrating and almost made us unable to get our first newsletter out this week (or ditch Mail Poet and go with Mail Chimp). Even the most recent update 3.47.1 does not fix this issue.

I did a very temporary workaround so that I could get our newsletter out. First I tried changing what the “Unsubscribe” linked to and having it go to our “Manage Subscription” page directly (since that is where folks end up anyway) but the newsletter would not allow us to send without an actual “Unsubscribe” location in that link. So, instead I changed the text “Unsubscribe” in the newsletter to say – “To Unsubscribe Use “Manage Subscription Link””. That text itself still links to the broken unsubscribe link and would go to the home page but the goal is for folks to read that and click on “Manage Subscription” instead. The newsletter allowed me to send with that in place and folks are able to unsubscribe by going to that page.

I hope Mail Poet gets this fixed soon, otherwise we will be moving to Mail Chimp next week.

Any updates or insight would be very much appreciated.

Cindi

This appears to be a known issue as I found a thread about this with a Google search with several posts over the past 7 days.

We are having the same problem. We created a custom unsubscribe page following the Mail Poet directions, pointed the Mail Poet settings to that page as the unsubscribe page as directed. In our newsletter the Unsubscribe link appears to point to the correct Mail Poet code to find that page [link:subscription_unsubscribe_url]

However, when you click on the Unsubscribe it takes you to our home page. When I compared the URL that the site actually directs you to when you click on it and compared it to the “Manage Subscription” one (and that function is working fine) I noticed that the Manage Subscription one starts with our website address and then the permalink for the page we created for “Manage Subscription” while the Unsubscribe does not. I have no idea if that is part of the problem. I did reset my permalinks in case that was the issue but it didn’t help.

This is very frustrating and almost made us unable to get our first newsletter out this week (or ditch Mail Poet and go with Mail Chimp). Even the most recent update 3.47.1 does not fix this issue.

I did a very temporary workaround so that I could get our newsletter out. First I tried changing what the “Unsubscribe” linked to and having it go to our “Manage Subscription” page directly (since that is where folks end up anyway) but the newsletter would not allow us to send without an actual “Unsubscribe” location in that link. So, instead I changed the text “Unsubscribe” in the newsletter to say – “To Unsubscribe Use “Manage Subscription Link””. That text itself still links to the broken unsubscribe link and would go to the home page but the goal is for folks to read that and click on “Manage Subscription” instead. The newsletter allowed me to send with that in place and folks are able to unsubscribe by going to that page.

I hope Mail Poet gets this fixed soon, otherwise we will be moving to Mail Chimp next week.