cbastholm

Hi @smartwpress,

I have raised a ticket via the link you provided.

Regards,

Christian

Hi again,

I haven’t modified the plugin code at all — it is straight out of the box install and usage. The page is using one of the templates that comes with the Pro version.

I have the ‘SVG Support’ plugin installed — but that is only to be able to use SVG, and it is not automatically changing IMG elements to SVG. I have deactivated it to see if it makes any difference. I doesn’t.

I have tried to make a simple test player page with only one section and the compact player element — and still the player doesn’t work and the player control icons/images are not showing.

I used Elementer Pro when building the pages.

What is the easiest way to re-install and keep the license intact?

Best,

Christian

Hi @smartwpress,

The URL is: https://www.klarity.dk/meditationer/

I’ve also tried to use the player with Chrome and Edge for Windows as well — same issue: unable to play the audio — and it seems the controls are unresponsive when using the mentioned browsers.

I am using a CDN provider, thus the URL for the mediafile is:

https://usercontent.one/wp/www.klarity.dk/wp-content/uploads/2022/09/KLARITY-Groundene-Selvkaerlig-Meditation.mp3?media=1661439260

Hope this helps.