Can the Jetpack stats be retrieved?

  • Resolved awlang

    (@awlang)


    2 years, 1 month ago

    I had to switch off Jetpack for a while whilst finding a problem on this site, now I have Jetpack running again I’ve lost all past statistics (from several years). Is there a way to retrieve them? Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @awlang

    I’ve seen you were having issues with your Jetpack Stats after switching off/on Jetpack, and I’ve noticed that those stats were registered under a slightly different URL variation of your website.

    I’ve rectified that on our end and re-assigned the old stats to your website; the process has disconnected Jetpack from your website, so you’ll need to reconnect it:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    Let us know if anything is missing.

    Reference for us 211423295/71290149.

    Thread Starter awlang

    (@awlang)

    Thanks Mehdi,

    I’ve had a look and bow see stats for 2014 to feb 2019 (it’s nice to have those back), but the important stats from 2019 to today are still missing, please see link below:

    Screenshot

    Andrew

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @awlang

    Can you check the stats now and see if they appear correct?

    Thanks!

    Thread Starter awlang

    (@awlang)

    Yes, thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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