Catchy Copy

OK, thanks for that.

I have tried disabling plugins one by one (when this issue first started and once more now) still no luck. I’ve even deactivated all of them so there is nothing running but the theme and still we are sans images.

At this point I would cheerfully re-upload the 70 odd images that aren’t showing except that new images don’t show either. We’re running the Enfold theme, which is off the peg and pretty common as I understand it.

How would I know if I were getting a js error (sorry, I’m learning)?!

Hi,

Thank your for the suggestion, but unfortunately no luck on either the home page or any of the product pages. Any other ideas?

Best

Thank you for getting back to me so quickly. With the greatest respect, I’m not entirely sure I agree that it is unrelated to smush.it. I had previously checked each of the images that are displaying on the site (the logo and the ones associated with the blog posts, as per your example) and they were each too big to be smushed, I assumed that was why they were showing on the site, namely because they were the only ones that the plugin hadn’t processed?

I appreciate that I’m inexperienced, but I don’t see logically how disabling other plugins would correct JS errors and bring the images back when the images displayed fine with those plugins active before we had smush it, certainly deactivating smush it once the pictures vanished did nothing to help the situation. We do have the enfold advanced layout slider operating on the homepage, is there any chance that our theme might not be playing well with your plugin?

Hi,

I’m incredibly relieved to report that all the images do still exist! They’re all there in the wp-content/uploads folder.
I was wondering if it was an interaction with W3TC – which I’ve deactivated but which was running when I did the first smush (I didn’t realise). The website is:

https://www.catchycopy.co.uk

which you can see is sans images, but an example url for the an image is:

https://www.catchycopy.co.uk/wp-content/uploads/2015/02/Catchy-Monkey2.png

which still shows when visiting it directly but not when embedded. We’re running the enfold theme and are really light on the plugin front. Anything else you need to know?

Many thanks

Hi sleepymonk,

Thank you for your advice and guidance, I was actually following the suggestions of the plugin author who commented on this thread – so hopefully it won’t be marked as resolved purely for optics!

I do really appreciate the time you’ve taken to help us and will definitely bear your comments in mind, the problem with being green and new to the web thing is that mistakes are quite a good learning tool (or they will be when this nightmare episode is banished to anecdote territory!).

Best

Hi,

I have downloaded the new smush.it, as suggested and run a bulk smush. All the images are in the media library with ‘reduced by xx’ next to them but they still don’t appear on the site and neither do newly uploaded images that haven’t been smushed. Any ideas? I’m at my wits end!

Thanks

Thank you for getting back to me, this has been going on a full two weeks now and the site’s live so its a bit of a nightmare. I actually deleted smush.it as sleepymonk suggested, tbh I’m wary of downloading it again given all these issues.

If I run the latest version of the plugin with w3tc turned off, might the images come back? And will that fix the issue with new images not appearing on the site? I’ve tried uploading new images since I deleted the plugin but still no success, could it have changed a default?

Could you also please provide instructions on how to look in the uploads directory via FTP? I was wondering if the plugin had maybe changed the image url’s and that’s why they weren’t appearing but when I put the image url’s into the browser I can see them so that’s not it.

Many thanks

Thank you so much for posting! I have contacted our host but unfortunately backup is an extra service that we didn’t subscribe to when we bought the domain.

I am at the point now where I would cheerfully spend a weekend reuploading each and every image if only I could get new images that have been nowhere near smush.it to upload. Any ideas?

Just tried uploading new images to the site and they’re not showing either – what is going on?!