cat117

Hi Mirko,

Definitely not fake orders. Have of them are by repeat customers.

We’ve had 15 orders since June 15, 2022 with $0.00 transactions and missing or incomplete billing and shipping addresses.

I don’t know how this is even possible as every field in our website checkout is mandatory.

These customers were using all different payment types as well: Paypal, Stripe (credit card), Stripe (Google Pay), Stripe (Apple Pay).

Theme, WordPress, Woocommerce and all plugins are up to date.

It’s very frustrating for us and our customers.

We received 2 more orders today with $0.00 transactions, one with missing billing and shipping addresses and the other one with incomplete billing address and missing shipping address. Please help!

What I mean by incomplete shipping address is that some orders are missing a Shipping Postal Code and some orders are missing the entire Billing and Shipping Address completely:

BillingEdit
Address:
No billing address set.

ShippingEdit
Address:
No shipping address set.

This should never ever be happening because we have these fields set to be mandatory and the customer should get an error if any of these fields are empty.

I am dumbfounded as to why this is happening. We just got another today and it’s extremely frustrating.

Order Notes show nothing unusual at all:

Order has been exported to Shipstation

September 10, 2022 at 8:38 pm Delete note

Order status changed from Pending payment to Processing.

September 10, 2022 at 8:17 pm Delete note

Stock levels reduced: *********************** (#2765) 13→12

September 10, 2022 at 8:17 pm Delete note

### WordPress Environment ###

WordPress address (URL): https://www.**********.***
Site address (URL): https://www.**********.***
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.4.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_CA
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 100.34MB
Database Data Size: 60.74MB
Database Index Size: 39.60MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_rnoc_abandoned_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_email_sent_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_email_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_rnoc_guest_abandoned_cart_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_snp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_termmeta: Data: 0.19MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
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wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
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wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_product_lookup: Data: 0.41MB + Index: 0.36MB + Engine InnoDB
wp_wc_order_stats: Data: 0.28MB + Index: 0.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wp_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlpr_points: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlpr_point_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlpr_referral: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlpr_user_point_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpc_comments_subscription: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpc_phrases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpc_users_voted: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 191
blocks: 11
cp_popups: 10
custom_css: 1
featured_item: 8
mailpoet_page: 1
nav_menu_item: 44
oembed_cache: 2
page: 21
post: 2
postman_sent_mail: 12
product: 23
product_variation: 28
question_answer: 3
shop_coupon: 42
shop_order: 3767
shop_order_refund: 16
snp_popups: 2
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.15.1
Convert Pro - Addon: by Brainstorm Force – 1.5.4
Convert Pro: by Brainstorm Force – 1.7.0
Customer Reviews for WooCommerce: by CusRev – 5.3.5
Instant Indexing: by Rank Math – 1.1.16
Loco Translate: by Tim Whitlock – 2.6.2
WooCommerce Loyalty Points and Rewards: by Flycart – 1.2.17
LuckyWP Table of Contents: by LuckyWP – 2.1.4
Mailgun: by Mailgun – 1.8.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Rank Math SEO: by Rank Math – 1.0.96
SiteGround Optimizer: by SiteGround – 7.2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.22.21

Product Subtitle For WooCommerce: by Varun Sridharan – 4.6.2
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7
WooCommerce Blocks: by Automattic – 8.4.0
Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.7
WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.1.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.2.0
WooCommerce: by Automattic – 6.8.2
WP Rocket: by WP Media – 3.12.0.5
WP show more: by JAMOS Web Service – 1.0.7
WPForms Lite: by WPForms – 1.7.6
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (11) ###

AffiliateWP: by AffiliateWP – 2.9.5.3
AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4

AffiliateWP - Affiliate Landing Pages: by Sandhills Development
LLC – 1.2

AffiliateWP - Checkout Referrals: by Sandhills Development
LLC – 1.2

AffiliateWP - Custom Affiliate Slugs: by Sandhills Development
LLC – 1.2

AffiliateWP - Lifetime Commissions: by AffiliateWP – 1.3.2
AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.2.1
AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
AffiliateWP - Store Credit: by Sandhills Development
LLC – 2.5

Better Search Replace: by Delicious Brains – 1.4.1
WooSidebars: by WooCommerce – 1.4.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.7
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: CA
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-09-12 08:59:06 -04:00
Options: ?
Notes: 39
Onboarding: completed

### Action Scheduler ###

Complete: 1,439
Oldest: 2022-08-11 23:03:03 -0400
Newest: 2022-09-11 13:32:12 -0400

Failed: 2
Oldest: 2020-04-02 05:00:04 -0400
Newest: 2020-04-02 05:00:04 -0400

Pending: 9
Oldest: 2022-09-11 20:54:03 -0400
Newest: 2022-09-18 12:34:03 -0400

### Status report information ###

Generated at: 2022-09-11 14:31:16 -04:00

Hi Rafy,

Thanks for taking the time to reply.

There are no fatal errors in the logs.

I will paste the system report in a comment below.

I forgot to mention that all but two plugins are up-to-date (convert pro and convert pro add-on [pop-ups]), our Woocommerce and WordPress versions are up-to-date as well.

Nm. I found the issue.

Ok I’ll try that and let you know.