Forum Replies Created

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter carriekay

    (@carriekay)

    This changed it so now the Category, Design and Date of Event are only recognised as labels and the others are not.

    The design layout is also irregular?

    https://snipboard.io/KrGoQJ.jpg

    Thread Starter carriekay

    (@carriekay)

    The forms I am referring to are not currently live as we cannot get the styling right.

    Screenshot for the form is here: https://snipboard.io/EmbTBh.jpg

    Screenshot for the front end in Elementor: https://snipboard.io/OkgXGa.jpg

    You can see Category, Design and Date of Event are not styled the same as they are not recognised as labels.

    Thread Starter carriekay

    (@carriekay)

    Hi team,

    I cannot open an official ticket without a purchase code and we cannot find our old purchase code?

    Thread Starter carriekay

    (@carriekay)

    Can you advise when this will be? I’m not sure why you have added an exit button that does not work.

    Thread Starter carriekay

    (@carriekay)

    I have been able to integrate the plugin with Facebook again, but it is still saying the Pixel is ‘not ready’ as the ‘microdata is incomplete or incorrectly formatted’.

    In the times we have deactivated the plugin, the pixel no longer comes up on the Pixel Helper at all but once activated again it all looks normal and says it is tracking the pixel and microdata, is this normal?

    Thread Starter carriekay

    (@carriekay)

    I have checked we are the admin & owner of the Facebook assets, we do have 2FA enabled and I have checked the wc_facebook_external_business_id field and it is rene-k-couture-5f23d5fd8c3db which is correct.

    I have then disconnected and tried to reconnect the plugin with Facebook and now we are not able to complete the integration due to ‘Could not retrieve Facebook Business Extension System User’.

    I managed to integrate the plugin again by deleting and reinstalling.

    Now I’m having a issue where it is advising the pixel is ‘not ready’, and on the microdata checker it says error – data validation failed.

    I’m having the same issue, disconnected the plugin as I was having issues. When trying to reconnect, I just keep getting the same ‘Whoops something went wrong’ message.

    My status log is:

    02-17-2022 @ 14:52:09 - Failed to connect to Facebook. Reason: {
        "message": "This authorization code has expired.",
        "type": "OAuthException",
        "code": 100,
        "error_subcode": 36007,
        "fbtrace_id": "ARs4suBQLrkAY0t2JAi51uB"
    }
    02-17-2022 @ 16:28:45 - Failed to connect to Facebook. Reason: Permissions error: access_denied, reason: user_denied
    Thread Starter carriekay

    (@carriekay)

    Hi Mirko,
    The two screenshots are below:
    snipboard.io/gUM7mw.jpg
    snipboard.io/ovuNFj.jpg

    The status report is as follows:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.renek.co.uk/wp
    Site address (URL): https://www.renek.co.uk
    WC Version: 5.9.0
    REST API Version: ? 5.9.0
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 255 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: nginx/1.21.4
    PHP Version: 7.4.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 3000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.0.38-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
    Total Database Size: 315.85MB
    Database Data Size: 200.24MB
    Database Index Size: 115.61MB
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    ### Post Type Counts ###
    
    amn_mi-lite: 3
    attachment: 3675
    custom_css: 3
    customize_changeset: 1
    elementor_library: 8
    feedback: 63
    groovy_menu_preset: 1
    jetpack_migration: 2
    mc4wp-form: 1
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    mts_notification_bar: 1
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    notificationx: 2
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    page: 26
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    product: 397
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    shop_coupon: 70
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    shop_order_refund: 188
    wpcf7_contact_form: 4
    ywtm_tab: 5
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (36) ###
    
    Advanced Woo Search: by ILLID – 2.40
    Amelia: by TMS – 2.6
    BackUpWordPress: by XIBO Ltd – 3.11
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.51
    Contact Form 7: by Takayuki Miyoshi – 5.5.2
    Custom Fonts: by Brainstorm Force – 1.3.3
    Elementor Pro: by Elementor.com – 3.5.1
    Elementor: by Elementor.com – 3.4.8
    Facebook for WooCommerce: by Facebook – 2.6.7
    Flexible Shipping: by WP Desk – 4.10.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.2.0
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.7
    WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
    Image optimisation service by Optimole: by Optimole – 3.2.1
    Product Input Fields for WooCommerce: by Tyche Softwares – 1.3.1
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    Orbit Fox Companion: by Themeisle – 2.10.8
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3
    Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
    WooCommerce Stripe Gateway: by WooCommerce – 5.7.0
    WooCommerce: by Automattic – 5.9.0
    Woostify Sites Library: by Woostify – 1.3.6
    Yoast SEO: by Team Yoast – 17.6
    WP Fingerprint: by 34SP.com – 2.1.2
    WPFront Notification Bar: by Syam Mohan – 2.3.0.102911
    YITH WooCommerce Tab Manager: by YITH – 1.5.0
    
    ### Inactive Plugins (14) ###
    
    All-in-One WP Migration: by ServMask – 7.50
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.0.9
    Code Snippets: by Code Snippets Pro – 2.14.2
    Duplicator: by Snap Creek – 1.4.3
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Order / Coupon / Subscription Export Import Plugin for WooCommerce: by WebToffee – 2.4.9
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.1.3
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    WooCommerce Cart Tab: by jameskoster – 1.1.2
    WordPress Importer: by wordpressdotorg – 0.7
    WPForms Lite: by WPForms – 1.7.1.2
    WP Maintenance Mode: by Designmodo – 2.4.1
    YITH WooCommerce PDF Invoice and Shipping List: by YITH – 1.3.0
    YITH WooCommerce Wishlist: by YITH – 3.3.0
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: 34SP.com WP Redis
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
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    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Basket: #74 - /cart-2/
    Checkout: #75 - /checkout-2/
    My account: #76 - /my-account-2/
    Terms and conditions: #29157 - /terms-and-conditions/
    
    ### Theme ###
    
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    Version: 1.9.6 (update to version 1.9.9 is available)
    Author URL: https://woostify.com/about
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2,108
    Oldest: 2021-10-22 10:58:06 +0100
    Newest: 2021-11-22 09:31:11 +0000
    
    Failed: 25,407
    Oldest: 2020-03-05 23:00:10 +0000
    Newest: 2021-11-22 08:58:16 +0000
    
    Pending: 1
    Oldest: 2021-11-26 10:51:08 +0000
    Newest: 2021-11-26 10:51:08 +0000
    
    ### Status report information ###
    
    Generated at: 2021-11-22 09:54:22 +00:00
    
    carriekay

    (@carriekay)

    We’re also having the same problem, can’t edit or delete or change the slider/banner section.

    Thread Starter carriekay

    (@carriekay)

    Hi,

    I’m not sure if we have placed AWS search forms on the site as I haven’t worked with it from the beginning unfortunately!

    Thread Starter carriekay

    (@carriekay)

    Thread Starter carriekay

    (@carriekay)

    Hi,

    I’m not sure what you mean, I can screenshot our plugins but I don’t know how to send them on here.

    Nina

    Thread Starter carriekay

    (@carriekay)

    Hi,

    We use the Shop Isle theme and we have not customised the search page.

    Kind regards,

    Nina @ Rene K

    Thread Starter carriekay

    (@carriekay)

    Hi,

    Thank you!

    I’ve just added it to our ‘Code Snippets’ plugin but it has not worked unfortunately.

    Kind regards,

    Nina @ Rene K

Viewing 15 replies - 1 through 15 (of 17 total)