carolinemhess

Again, would be more than happy to provide receipts for everything I am stating: from the lack of response from the company to the record of me cancelling the subscription within hours of the renewal.

I’m not trying to get access to this product for free. I understand it’s a paid product. But I do not have access to the product any more. It would be the same thing as paying for a TV and never actually receiving the TV while the seller refuses to refund you.

I would be happy to provide screenshots of the multiple emails I sent to Robert with no response back. He only just now responded because I left this review.

I understand it’s not a free product, but when dealing with subscriptions you either:

1. Cancel the subscription and revoke access (which you did) and issue a refund

OR

2. Not provide a refund but still allow access for the remainder of the subscription period that was already paid for (which you did not do).

To charge somebody and revoke access on the date of the renewal with no refund is theft. If I still had access to the product, it would be a different conversation, but I do not.

Nor do I want access at this point, I just want a refund which is fair. This is how every other subscription based product I’ve ever used has worked. It’s how Apple runs all of their monthly subscriptions.