CaroH

Hi, just an update to let you know this issue has been resolved. I went into the page that was being edited at the time the problem occurred, opened Beaver Builder, made a small change and saved it. Then went back and activated the Ocean Extra plugin and it’s all working fine – no blank pages. I don’t know what caused it but the solution was very simple in the end – like turning it on and off again!

Thank you for getting back to me. Interesting you are unable to replicate the problem with those two plugins. It is strange because everything was working fine and neither plugin was updated at that time so something else must have happened. My client was editing the site at the time so I’m checking with her to find out what exactly was done just before it happened. I already tried deactivating all the other plugins and found that it is only the Ocean Extra plugin that is causing the Beaver Builder plugin not to work. Once Ocean Extra is deactivated Beaver Builder works fine. We do have a backup so may resort to restoring that even though a lot of work was done on the site since the last backup so it’s not the ideal option. I’ll keep you posted. Thanks.

I have one other question about the breadcrumbs on the product page. It excludes the actual product category.

For example, this is the breadcrumbs as shown on a product page:
Home ? Books ? Real Life

But it should be:
Home ? Books ? Biographies ? Real Life

because the product is in the ‘Biographies’ category.

Can you tell me how I can fix this?

Thank you @ndre. That worked! I don’t know how I missed it.

Hi, thanks for your reply.

I’ve figured out what the problem was and it wasn’t caused by the Custom Sidebars plugin. I have a Facebook Like Box in sidebars on both those sites. The problem was happening because I had an add-on (Ghostery-Privacy Ad Blocker) installed in my Firefox Browser. I’ve disabled the add-on now and the problem has stopped. Sorry for blaming your plugin. I see now the reason why it stopped when I disabled Custom Sidebars was because it removed the FB Like Box.

Hi, I need an option to leave the time blank or TBC (to be confirmed). Is ths something that will added soon?