cargoodrich

Hi Doug,

WooCommerce Support couldn’t explain nor get to the bottom of it, but did notice that more recent orders were okay. So we’ve decided to park it unless it becomes an issue again.

Hi Andrew,

Thanks for the reply. It seems that the ID is the same, so this check should have stopped it from being recorded twice but this doesn’t appear to have happened. Here are screenshots below in which you can see the refund ID is the same:

Screenshot 1
Screenshot 2

Ok thanks Alek.

Ok I’ve emailed.

Hi Eva,

Unfortunately the numbers of active products is still wildly fluctuating, even since we updated to 3.9.2 on Friday 30th.

[30 Nov 2018 08:08] => 8020
[30 Nov 2018 14:57] => 3678
[30 Nov 2018 16:16] => 8714
[01 Dec 2018 08:08] => 11646
[02 Dec 2018 08:09] => 7655

We also have a 2nd feed setup that filters to a much smaller selection of products, and this also wildly fluctuates:

[30 Nov 2018 08:07] => 1782
[30 Nov 2018 08:08] => 1782
[01 Dec 2018 08:06] => 1930
[02 Dec 2018 07:11] => 1414
[02 Dec 2018 08:04] => 1763

Can you please look into this further. This is becoming a very time consuming and problematic issue for us.

Happy to send the full debug.log and/or provide you with temp admin access to our CMS if this helps.

Excellent, I’ve updated and this issue has been sorted, thank you! ??

Here are two of the descriptions:

"Value=The Fringe Flair by Amore is the perfect hairpiece to instantly change your look in seconds. This is a fringe piece is easy to attach with its 3 small clips and it fits snuggly and neatly for an asymmetrical sweeping look. The fringe is 4.5?‰""

"Value=The Long Mono Top Piece by Amore is the perfect solution if you have thinning hair but don?‰'t require a full wig. This enhancement piece will cover your head from fringe to crown area and its monofilament construction will give you the realistic appearance..."

Hi Eva,

Thanks for your response.

The products are rarely updated/added to, so these numbers should on the whole be very much the same. In response to your queries:

1. No we don’t have any filters or rules to exclude products
2. We have the feed set to ‘Include product variations’
3. WP Cron is enabled (see System Check screenshot)

Happy to give you temp admin access if you’d like to see our setup first-hand. Please confirm how an email or way in which I can securely share with you the necessary details.

I’ve found the debug.log and the history_products info. The numbers reported are wildly varied, so there does seem to be an issue with the generating of the feed.

[history_products] => Array
                (
                    [07 Nov 2018 14:26] => 5019
                    [07 Nov 2018 14:45] => 4994
                    [08 Nov 2018 08:04] => 9353
                    [09 Nov 2018 08:09] => 2373
                    [10 Nov 2018 08:05] => 6020
                    [11 Nov 2018 08:07] => 6678
                    [12 Nov 2018 08:03] => 8002
                    [13 Nov 2018 08:07] => 1049
                    [14 Nov 2018 08:04] => 9990
                    [14 Nov 2018 08:05] => 9990
                    [15 Nov 2018 08:03] => 7392
                    [15 Nov 2018 08:04] => 7392
                    [16 Nov 2018 08:07] => 6020
                    [17 Nov 2018 08:04] => 2373
                    [18 Nov 2018 08:04] => 8006
                    [19 Nov 2018 08:05] => 5383
                    [20 Nov 2018 08:04] => 9324
                    [21 Nov 2018 08:05] => 1049
                    [21 Nov 2018 08:06] => 1049
                    [22 Nov 2018 08:04] => 8664
                    [23 Nov 2018 08:05] => 6705
                    [23 Nov 2018 08:06] => 6705
                    [24 Nov 2018 07:49] => 11235
                    [24 Nov 2018 07:59] => 4359
                    [25 Nov 2018 08:03] => 3008
                    [26 Nov 2018 08:03] => 2387
                    [26 Nov 2018 12:44] => 5006
                    [26 Nov 2018 13:13] => 5006
                    [26 Nov 2018 13:35] => 4096
                    [26 Nov 2018 13:42] => 5693
                    [26 Nov 2018 13:51] => 3708
                    [26 Nov 2018 15:31] => 5006
                    [26 Nov 2018 15:48] => 4349
                    [26 Nov 2018 16:01] => 3439
                )

To add to this, I’ve checked my root debug.log and I’m getting the following error shipping_arr notice for every one of my 5,000+ products, what is this notice about and how do I resolve it?

PHP Notice: Undefined variable: shipping_arr in /path/plugins/woo-product-feed-pro/classes/class-get-products.php on line 415

No can you please remind me how to access the debug log?

Hi Eva,

You’re welcome ?? Pleased to help.

Hope you don’t mind me raising, but my colleague noticed another issue in which the debug code within class-get-products.php at line 1968 is not wrapped within a WP_DEBUG flag check. Maybe something like this to ensure it’s only running in debug mode?

Yes that’s resolved the issue, thank you! ??

Hi Eva,

Thanks. Correct we have it as a Dynamic Attribute. I’ve got this working, however the name of the attribute in g:color seems to output with the slug, not the Title e.g. chocolate-brown instead of ‘Chocolate Brown’ – why is this and any way to resolve it?

• This reply was modified 6 years, 5 months ago by cargoodrich.

Ok I’ve got that working, thanks ??