captainblue01

Hi Zubair,

We have creaeted a ticket with WooCommerce, our ticket number is 9393229

Hi Paul,

Thank you for your reply.

I have attached the system reports for both sites
AU Site: https://pastebin.com/vGP3AtSJ
USA Site: https://pastebin.com/tZE7aik9

We have also tried updating the WooCommerce Shipstation plugin to 4.4.6 and we have not encountered the same issue.

Thanks again for your help with this.

Hi Paul,

Thanks for the reply.
We have downgraded our Shipstation for WooCommerce plugin to 4.4.4 to match the Australian version and we are still having the same issue, with the XML missing the order id.
Screenshot of the data missing the order id:

• This reply was modified 1 month, 1 week ago by captainblue01.

Hi @doublezed2,

Thank you for your suggestion, we have updated the plugin and the database, however we are still having the same issue.

Please let me know if you need any more logs / reports.

Hi Feten,

Thanks for your reply.

Please find attached System reports
USA SITE (The site having the issue): https://pastebin.com/96wbRkeE
AUS SITE: https://pastebin.com/E152Q5ir

Thanks again!

Hi Mahfuzur,

Thank you for your prompt reply!

Both sites use all the same plugins and the same theme, both sites also run the same versions of the plugins, so there should not be any conflict there

The only difference between the sites is the region and currency in WooCommerce.

Both sites also run the custom order number plugins.

I have double-checked the ship station integration plugin settings and made sure they are identical, I have also double-checked the settings for the store setup in ship station.

Can you think of any other troubleshooting steps?

Thanks again for your assistance.