candyappledesign

Thanks, @davemyhave. I can confirm that your temporary fix also works for me as well. This is helpful for now, but definitely not an ideal long-term solution.

Dave –

I stopped trouble-shooting a while back because, in my case, the issue appears to be related to my desktop. I haven’t encountered the issue on my laptop.

If it helps, my desktop is a Dell tower running Windows 10. My laptop is a Surface Pro running Windows 11.

Elizabeth

Hi,

That’s correct – I’m not encountering this issue on any websites not using the Avada theme. I manage 13 websites that use Avada and the hosting providers include Liquid Web VPS hosting, InMotion shared hosting, and A2 shared hosting, and I encounter this issue on each of these websites. The other 15+ sites I manage that don’t use Avada have no issues whatsoever with the Yoast plugin and the Gutenberg editor.

I appreciate your time and assistance in looking into this and am going to mark this ticket as resolved since the issue only involves the Avada theme.

Thanks again,
Elizabeth

Hi!

You’re welcome, and thank you for your help. Avada support hasn’t been able to replicate the issue either. There may be a setting on my computer that’s interfering with something in the Avada theme. I won’t have time to dig into this further due to time constraints.

Fortunately, I’m no longer using the Avada theme on new websites and am gradually moving older sites off for multiple reasons.

Hi Michael,

Thank you for the information above. I also want to thank you for a great plugin I manage 20+ websites and use your SEO plugin on all of them. The sites I manage use a variety of themes and hosting providers. The issue began with an update to Avada, but I’m not sure of the specific update.

I just recorded a short video of the issue with a fresh install of WordPress and Avada on my staging server. Here’s the link Screen recording.

I’ll check for JavaScript errors and the Query Monitor plugin next.

Hi Michael,

I also have a support ticket open with Avada and this morning I set up a staging site, https://avadatest.candyappledev.com/, with a fresh WordPress install with nothing except the Avada theme and the Yoast SEO plugin. This new site experienced the same issues.

Avada now has WordPress and FTP access to the new staging site so they can troubleshoot. I’ll let you know what they find.

I’m going to be out of the office this afternoon through the weekend and may not be able to update you until Monday.

Thank you for your help,
Elizabeth

Hi Michael,

I apologize for the delay in getting back to you. I’m having this problem on every website I manage that uses the Avada theme and Yoast SEO plugin. This particular website has the fewest number of plugins, which makes it the easiest to test.

I have not experienced any conflicts on the websites I manage that don’t use the Avada theme. The conflict is between the Avada theme and the Yoast plugin.

The WordPress version is 5.9.2. PHP version 8.0.16.

Below are the plugins and versions used on this website:
1- Avada Builder v. 3.6.1
2- Avada Core v. 5.6.1
3 The Events Calendar v. 5.14.0.4
4- UpdraftPlus v. 2.22.10.25
5- Wordfence Security v. 7.5.8
6- Yoast SEO v. 18.3

I appreciate your help!

• This reply was modified 3 years ago by candyappledesign.

Thank you so much – version 1.0.3 did the trick! I was able to show my client and she loves how the animations look.

I greatly appreciate you looking into this and for responding so quickly. I’ll update my review to include your exceptional support!

I have to review the site with my client shortly. For now I’m going to restore the plugin to the previous version.

After that, I’ll install the new plugin on a test site and will be happy to test updates with you.

Sorry. The update made the animated blocks disappear on the front end of the site. They are still there in the editor, but the Animation option for blocks is gone.

Thank you for the very fast reply. Correct, this issue is only happening when I animate a dynamic block. If I remove the animation, the special characters render normally.

Regular blocks, like paragraphs, aren’t affected.

• This reply was modified 3 years, 3 months ago by candyappledesign.

Hi,

I had the same situation with a rapidly growing error log file on a website today. The repeating error caused the log file to grow to over 124 GB over several hours.

Maybellyne, thank you for your response and the instructions for using the Yoast Test Helper plugin. I followed your instructions and the repeating errors are no longer filling the log file!

All the best,
Elizabeth

Hi Gerroald,

Asya from 10Web got back to me and let me know that their manager plugin does create a user in the database that allows them take action on the website from the 10Web dashboard. It’s not an essential plugin to my client’s website, and I’m going to manually update it as needed and not go through their manager plugin.

Thank you for your time!
Elizabeth

I’m still waiting for a new reply from the developer and will let you know what they say.

You’re welcome. I just updated the developer and will let you know what they say.

Thanks,
Elizabeth