camper2020

Hi there, thanks so much for using our plugin and for taking the time to write a great review! We are glad that we can add some value and make the management of your store and orders that little bit easier!

Hi there, thanks again for the great review and also for posting these queries, apologies for the delay in our reply, we missed the notification but that should be remedied now. We have looked into the various issues / queries, please see comments below:

Speed of order notes section loading
Currently we are using the same script that WooCommerce itself uses to fetch the order notes and this should be loading together with the rest of the page. We can definitely look at optimising this, possibly with a custom query but it still may not load fast enough if there are other elements on the order screen that are also slowing down the loading process. There is a feature on the premium version which allows you to view and edit the notes directly from the orders list screen which may be a possible solution as well.

Styling
We did make some styling fixes in the version 1.1.0 release of the plugin which should have helped with the selector going outside of the order notes section container, but if you are just seeing a plain HTML select box then it could be something blocking the JavaScript from loading correctly or possibly a plugin conflict. Can you send a screenshot (You can use https://imgbb.com/ or another service to upload a screenshot) of how the section looks on your end. It should look like this with a select / filter box that matches WooCommerce: https://ibb.co/t3P1RMd

Sorting Feature
The sorting feature, like the other features of the premium version have taken time and effort to develop and we are also working on improvements to these particular features, such as filtering options and additional sorting possibilities so it is not something that we are looking to bring across to the free version at this time, however we do understand your predicament and appreciate both you taking to time to review our plugin and submit your recommendations, so please feel free to reach out to us directly via our contact form here: https://www.robotdwarf.com/contact-us/ and let’s see if we can work something out.

Thanks again!

Thanks so much for downloading our plugin and for taking the time to leave a such a kind review! Really glad it can add value for you!

• This reply was modified 4 months, 2 weeks ago by camper2020. Reason: added "kind"

Thanks for letting us know, we’ve been struggling to replicate that sizing issue so it could be something else messing with the styling but we have made some modifications which will hopefully prevent this and correct the display. We will be releasing this as part of the next update which is currently being tested and should be released shortly. We will update this thread as soon as the update has been released!

Thank you so much for taking the time to review our plugin and we are really glad to hear that it has been able to add value to your store and meets your needs!

Thanks so much for trying our plugin and for leaving such a great review! We are really glad that it has added value and can make your order management process a little bit easier!

Thank you so much for trying our plugin and for taking the time to write such a lovely review of our plugin and support services. We are glad that the PRO version works for you and could meet your needs and that we were able to assist you with your queries and we really value and appreciate your feedback and it ensures we can continue to improve and add value!

Hi Oscar, going to mark this as resolved as we have now been communicating directly via email. Thanks again for getting in touch!

Hi Oscar, thanks for letting us know, we have now sent a direct email to you.

Hi Oscar, thanks for your feedback and your request with regard to the demo version. While we do not offer demo versions at this time we have reached out to you directly via your website contact form with a proposal.

Thank you again for reaching out and please let us know here if you do not receive our contact message.

Hi there, firstly, thank you so much for downloading and using our plugin AND for taking the time to submit this detailed query, we are happy to hear that the plugin meets a need that you have.

With regard to your query, the free version of the plugin is built to just handle products that have VAT (so no zero rated products or zero rated countries) and also just single tax rates and I believe this is why you are seeing the incorrect calculations on status changes. You will probably see that for your EU orders all the calculations work without a problem because VAT is always applied there.

Zero-rated products AND multiple tax rates are both supported in the premium version available directly here: https://www.robotdwarf.com/woocommerce-plugins/admin-order-modifier/ or if you prefer, via the Woo Marketplace here: https://woo.com/products/admin-order-modifier/

Based on the information you have provided I do believe that the premium version will work for your particular store requirements. I hope that helps, please let me know if you need more info, or have any other questions on either the free or premium versions and thank you again for reaching out with this issue!

Hi there, hope you’ve had a great start to 2024 and that its a great year ahead! Just wanted to give you an update that we have released an update to the premium version which includes the unit cost discount feature you requested (and a few other bug fixes and enhancements). You can grab the latest version from your WooCommerce dashboard. Thanks again for your support!

Thanks so much for your support, we really appreciate it and we hope you will get a lot of value out of the premium version. There is currently no auto-update feature in the premium version (its on our to-do list) so we will just post a message on this support thread as soon as the next version is available which contains the unit cost discount feature so you can then grab the latest version from your WooCommerce dashboard.

Thanks for your feedback and that makes sense and it is not the first time we’ve heard that users like the option of being able to edit individual item costs but without the tax incl element e.g. on non-taxable or zero rated products, or your wholesale example. As we have received this feature request several times, we have recently added support for this to our premium version (https://woo.com/products/admin-order-modifier/). You can see an example of this here: https://ibb.co/L8Z7LM8. Just to add, this feature works independently of the tax modifier function so you can either activate this feature as a standalone feature in the plugin or in conjunction with the tax inclusive modification functionality.

We also see the value in having the option of showing unit discount amounts under the individual items as well (as per your screenshot) and think this would pair well with the unit cost edit function mentioned above. We have looked at how this could be done and have managed to implement a working prototype of the feature: https://ibb.co/MRHRFw1 which if all goes well we are looking to release as part of the next update of the premium version if you are interested in this functionality.

Unfortunately this is not something we will be able to add to the free version due to some of the complexities involved and also due to the feature relying on some functionality which already forms part of the premium version such as the unit cost edit feature mentioned above and which is not available in the free version.

Thank you again for reaching out and for giving us insights into how your store works together with our plugin and where the free version doesn’t quite meet every requirement we are hopeful that the premium version may be the solution you are looking for.

• This reply was modified 12 months ago by camper2020.
• This reply was modified 12 months ago by camper2020.

Hi there, thank you again for the screenshots additional info, we have been able to replicate the issue. The screenshots were really helpful in that it appeared that the new columns that our plugin adds for tax inclusive viewing and editing Cost (Incl) and Total (Incl) were both missing / disabled. Following your steps with these columns disabled led to the same tax disappearance you encountered. Here is a screenshot with the Cost (Incl) column enabled: https://ibb.co/mDF9VFC

You can activate these columns in the plugin settings:
https://ibb.co/5kvT1qJ

The plugin uses these columns both to show the tax inclusive pricing, and to allow the amounts to be edited or saved. You have the option of activating, one or both of these columns and selecting how you want the price editing to work, either per item cost or the total cost of the line item (per item cost x quantity).

The plugin is not really designed to work with both of these columns disabled as the primary purpose of the plugin is to help you see the tax inclusive pricing for line items. This is quite an interesting case for us, can you let us know if it was just accidental that these columns were both disabled or if there was another function you were looking to use the plugin for that did not necessarily pertain to tax inclusive pricing which saw the need to disable both of the additional columns, and perhaps we can assist with that.

In summary, activating either the Cost (Incl) or Total (Incl) (or both) columns in the plugin settings should resolve the issue of the disappearing tax items.

Please let us know if the above resolves the issue for you and also if you have any queries regarding the above, or if you have additional info pertaining to the use case for disabling both columns mentioned above.

Thanks also for using our plugin and for taking the time to reach out to us!