byronbehm

You were absolutely correct! This must have been a new feature in Avada to narrow the search results and it overrode Relevanssi’s ability to look at the encyclopedia posts. I turned off the Avada theme search options and it’s working fine again.

Thank you for all your help troubleshooting this issue. Hopefully, for those who use Avada, my mistake/lesson can help save someone else some time and headache.

Thank you again!

After doing more tests with different categories (pages, posts, etc) I’m seeing some strange results. Right now my index is built based primarily on an additional plugin’s “posts” which are based on an Encyclopedia that the site has. https://snag.gy/5zaJqO.jpg
and https://snag.gy/ZhEuMO.jpg

When I turn off the Encyclopedia and rebuild the index (to just look for “pages” only) it will display results. However, when I build the index with the Encylopedia (5,284 posts), it won’t display anything. What is also strange is that it has been displaying posts from the Encylopedia in the past but is not able to do it now. Do you think this could be a database issue or Relevanssi’s ability to read from the Encylopedia index?

Thanks for your reply! This is what it prints out when I run the MySQL query:

string(608) “SELECT DISTINCT(relevanssi.doc), relevanssi.*, relevanssi.title * 1.25 + relevanssi.content * 1 + relevanssi.comment * 0.75 + relevanssi.tag * .85 + relevanssi.link * 0 + relevanssi.author + relevanssi.category * 2 + relevanssi.excerpt + relevanssi.taxonomy + relevanssi.customfield + relevanssi.mysqlcolumn AS tf FROM wp_yqti_relevanssi AS relevanssi WHERE relevanssi.term = ‘test’ AND ( relevanssi.doc IN ( SELECT DISTINCT(posts.ID) FROM wp_yqti_posts AS posts WHERE posts.post_type IN (‘post’, ‘page’, ‘avada_faq’, ‘avada_portfolio’) ) ) ORDER BY tf DESC LIMIT 500”

I believe this was after I changed a few search parameters in Avada (to only posts, pages, avada_faq, and avada_portfolio). Avada’s search settings are: https://theme-fusion.com/documentation/avada/options/search-functionality-in-avada/

When I run: “Look at the results” from the debugging documentation.
add_filter( ‘relevanssi_results’, ‘rlv_check_results’ );
function rlv_check_results( $results ) {
var_dump( $results );
exit();
}

This is what I get returned: array(0) { }
I would assume that I should get something back when I perform that request.
Let me know if there is another test I can run. Thanks!

You were right – one plugin got updated and impacted the way the Stripe Payment settings were loading. It was from a plugin called Scripts N Styles- I disabled that plugin and was able to load the settings like I was able to in the past.

Thanks for your help.

I’m not sure – It must have been just routine plugin updates. I can access: Products, Add New Product, Orders, Coupons, Add-Ons without any trouble — It’s just the Settings section that does not load anything on this page –> /wp-admin/edit.php?post_type=asp-products&page=stripe-payments-settings

Ok great. Tested it and it worked. Thanks!

When I “inspect” the page when it is posted on the front end, this is the information for that “NOTES” field:

<input id=”asp-custom-field-0″ class=”asp_product_custom_field_input” type=”text” name=”stripeCustomField” placeholder=”Notes”>

If I try to list in the “Email” section something like this:
{stripeCustomField}
Would that display the note field?

Thanks!

No, I don’t believe so. The “NOTES” section appears by default when the “Price Box” in “Price & Currency” Category is left blank. I can send a screenshot if needed.

I am having a similar issue. The connection to Google was successful but I can’t save the settings under: Google Sheet Name, and the Google Tab name.

I tried to change the php file to “online” but still did not solve the issue.