byographic

Hello,

I’ve contacted Elementor support, they where very helpful and guided me to the solution.

Basically there is a setting in Elementor Pro -> Site Settings -> Woocommerce

https://pasteboard.co/03VYet9k7OWK.png

where I had to set the page where I want the user to be redirected after the order, this solved the problem!

I hope this help other people with the same issue!

thanks

Hi, I’ve done another test.

I’ve imported the elementor template and content on the website that was working installed in the subfolder “2024” and now when I place an order i get redirected to an image specifically this url: https://montebaducco.it/2024/wp-content/uploads/2024/07/reflora-2_WEB.jpg?key=wc_order_zQpUAY7aZqzp4

so I belive the problem is in elementor somewhere how do I proceed now?

Hi, I’ve changed the WordPress permalink and the product permalink I’ve selected “Shop base with category” and the permalink seem to save but it site in the “new” subfolder is still now working.

https://pasteboard.co/GTJWrA77MU9g.png

I’ve disabled every plug-in (except for Woocommerce) and enabled the storefront theme even in this bare minimum state does not work.

For example if I put in the cart this product: https://montebaducco.it/new/shop/donkey-milk-cosmetics/2-assorted-soaps/

https://pasteboard.co/Ye3XudUWPa4J.png

and proceed to the cart i find in it a completely different product: https://montebaducco.it/new/shop/powdered-donkey-milk/asin-milk-powder-bio-1kg/

https://pasteboard.co/aGcXBjZpFLNL.png

and if I try to place an order paying with bank transfer the cart page refresh but return to the same page (cart) and in the backend Woocommerce -> orders does not register

Hi, I’ve changed the permalink on the test site the one in the “2024” subfolder and is now working correctly.

this made me realise that is indeed a permalink problem.

this is the url structure of the order confirmed page of the “2024” subfolder that now works correctly

https://montebaducco.it/2024/checkout/order-received/92/?key=wc_order_faGTwSxbcoF3V

this is the structure of the website i’m having trouble with, installed in the “new” subfolder

https://montebaducco.it/new/?page_id=61%2Forder-received%2F15180%2F&key=wc_order_qcT8LOG4Gz6Ep

the page_id=61 does not exist! the checkout page is the page id=76 were I have customised the slug to translate in Italian “pagamento” instead of “checkout”

this is a screenshot of Woocommerce setting

https://pasteboard.co/Uwdprni11ud2.png

also if I try to change the product permalinks to Default and save it goes back to the “Custom base” setting

https://pasteboard.co/TXPL4ZNboAmP.png

thanks

I’ve also done an additional test I’ve installed a fresh new WordPress with Woocommerce (in a different subfolded “2024”) and just imported the products if I click on a products shows a 404 page this is a link of a product: https://montebaducco.it/2024/product/latte-di-asina-in-polvere-bio-1kg/

you can try click on related product and still get a 404 page

https://pasteboard.co/I2ZC9PR2fwC5.png

the hosting is Siteground

• This reply was modified 4 months, 1 week ago by byographic.

Hi the store should be accessible at the link provided,

I’ve tried change the theme to storefront (was build on hello elementor) and to disable every plug-in except Woocommerce and even in this state I cannot get it to work.

https://pasteboard.co/J8GEQlV4Qrhz.png

if I try to add products to the cart it doesn’t work. There is only one product “stuck” in the cart and if i try to place ad order the pages refreshes but the order doesn’t not register.

thanks

Yes they are setted, I’ve attached a screenshot: https://pasteboard.co/DA2DwIKhsY6G.png

the website is build with elementor pro and there is WPML for transaltions

Thank you for the clarification using “*” instead of “IT” in the TAX Rates settings have solved the issue!

I will consult with a tax professional to verify the compliance in all the regions.

• This reply was modified 5 months, 1 week ago by byographic.

Yes because the shop is in Italy and we pay taxes based on the company address not where we ship the product.

this means that if a customers buy from Europe or USA we will pay taxes in Italy and the amount will be the same correct?

• This reply was modified 5 months, 1 week ago by byographic.

Hi thanks for your clarification i’ve selected “Display prices during cart and checkout -> Excluding Tax”

https://pasteboard.co/MONOgKpknUgh.png

but in the cart the VAT is shown as 0€ (IVA in Italian)

https://pasteboard.co/WmKEyIvQaeup.png

I’ve also tried to add a new test product e selecting the special VAT at 10% for food items named as “alimentari”

https://pasteboard.co/SOuoZNNUa0ND.png

thanks