bvnyc

That was exactly the issue, sorry about that. Once I added in the package weight, the plugin worked perfectly. I had to edit the css so that the shipping options displayed properly on each line, but it’s working as it should. Thanks!

Debug info:

<?xml version="1.0" encoding="UTF-8"?> <RateV4Request USERID="0800CLEANQ705"> <Revision>2</Revision> <Package ID="1"> <Service>ONLINE</Service> <ZipOrigination>74120</ZipOrigination> <ZipDestination>06119</ZipDestination> <Pounds>0</Pounds> <Ounces>0</Ounces> <Container></Container> <Machinable>true</Machinable> </Package> </RateV4Request>

and

<?xml version="1.0" encoding="UTF-8"?> <RateV4Response> <Package ID="1"> <Error> <Number>-2147219500</Number> <Source>RateEngineV4;RateV4.ProcessRequest</Source> <Description>Please enter the package weight. </Description> <HelpFile/> <HelpContext/> </Error> </Package> </RateV4Response>

I’m missing the package weight in the backend?

I’m having this issue too. Except sometimes instead of saying that there weren’t any shipping options found, it won’t load (spins and spins) after clicking ‘Update’ shipping address. I believe I followed the instructions. The API Connection Status has a green ‘OK’ so it seems it’s setup properly but my guess is I’ve done something wrong. I’ve looked over and over again but I can’t figure out what I’ve missed. Any help would be very much appreciated.