bvnigel

Hi there,

Could you please share the source site and destination site URL?

We will inspect this and get back to you.

Hi there,

We apologize for the issue we had to face.

Could you please let us know what issue you have with login?

Looking forward to your response.

Nigel,
BlogVault Support

Hi there,

We apologize for the confusion caused.

We have done our best to mention this in the plugin description regarding under the section:

MALCARE FREE VS. MALCARE PREMIUM
View Malware Insights (Paid)

Let us know if you have any feedback on this.

Hi there,

We apologize for the trouble caused.

It looks like there was some mistake on our end in removing your email from the list.

Could you please give us one more chance and contact our support channel regarding this? We will make sure it is removed.

Regards,
Nigel

Hi there,

As mentioned in our plugin description, “View Malware Insights” which shows details on the infected files is a paid feature.

Could you please edit the rating of this unfair review?

Let us know if you have any questions.

Regards,
Nigel

Hi there,

We apologize for the delay in getting back to you.

This error has to do with SSO with Jetpack plugin: https://jetpack.com/support/sso/.

You will have to disable it in Jetpack > Settings > Security > WordPress.com log in and then create the staging site.

Regards,
Nigel
BlogVault Support

Hi there,

We apologize for the trouble caused.

Could you please share the URL of your site so that we can inspect this issue?

Regards,
Nigel
BlogVault Support

Hi there,

Since you are our paid customer, could you please contact our support email with the details?

Regards,
Nigel
MalCare Support

Hi there,

Could you please send an email to [email protected] with your website URL?

We will inspect this and get back to you.

[ Signature deleted ]

• This reply was modified 4 years, 6 months ago by bvnigel.
• This reply was modified 4 years, 6 months ago by Jan Dembowski.

Hi there,

We are sorry you had a bad experience. We hope you will give us a chance to inspect this issue and find out what happened.

Could you please send an email to us at [email protected] and share the URLs of the sites?

Looking forward to hearing from you.

Regards,
Nigel
MalCare Support