bvnigel

Hi Tom,

As mentioned in the plugin description, the malware insights feature that shows the infected files is part of the MalCare paid plan.

Could you please upgrade to one of the MalCare plans? You can click on the upgrade button in MalCare Free dashboard.

Let us know if you have any questions.

Hi there,

We are sorry to hear about the trouble you faced and we want to get this sorted out.

Could you please share your website URL so that we can look into what happened?

You may also contact our official support channel from the dashboard of MalCare.

Looking forward to hearing from you.

Hi there,

By default, MalCare scans the site every day automatically.

If you are using MalCare Pro, you can pause the sync by following this guide: https://malcare.freshdesk.com/support/solutions/articles/35000091716-how-do-i-pause-backups-

Please note, the screenshot in the guide may be little outdated since the dashboard is currently undergoing some redesign.

If you have MalCare Free, you will have to deactivate the plugin to pause the sync / sync.

Let us know if you have any questions.

Hi there,

Thanks for reaching out to us.

Our system scans only relevant tables where malicious scripts can potentially reside and cause odd behaviors on the site. These tables are _options, _posts, and _postmeta.

Let us know if you have any questions.

Hi there,

The MalCare Free version also include login protection.

You can see features in the free plugin here: https://www.malcare.com/malcare-free-premium/

Let us know if you have any questions.

Hi there,

Sorry for the delay in getting back to you.

Due to the policies of www.remarpro.com, we are not allowed to share email address in here.

However, you can contact us by going support page on the BlogVault website.

Hi Rena,

Since we have not heard back from you, I am going to mark this ticket as resolved.

However, if you have any updates for us, feel free to reply to us.

Regards

Hi there,

We are sorry about the confusion you faced.

In our plugin description, we mention that we do not have free plan, and what we offer is a 7-day free trial.

Let us know if you have any questions.

Hi Flemming,

We apologize for the inconvenience faced and delay in getting back to you.

To uninstall the plugin, you could also simply remove the plugin folder from your server.

If you are still facing issue, please mail us at our support with more details.

Hi Rena,

It looks like you have MalCare Free plugin active on the site. Could you please deactivate and delete that plugin and download and activate the MalCare premium plugin from app.malcare.com ?

You may follow this guide: https://malcare.freshdesk.com/support/solutions/articles/35000055493-how-do-i-add-my-site-on-malcare-

If you face any issues, please contact our support.

Hi there,

Sorry for the delay in getting back to you.

Could you please confirm if webdesy.com is the source site URL?

According to our logs, the last migration attempt from webdesy.com was around 6 months ago.

I do not see any recent migration attempts.

If possible, could you please try again?

Hi there,

Thanks for reaching out to us.

Could you please share the source site URL? We will look into this and will get back to you.

Hi there,

For migration in such cases, you can use the Server IP of the destination site to carry out to migration.

On the FTP details screen, you can set Server IP in the Advanced option.

Refer this screenshot: https://i.imgur.com/Z1A4xR0.png

Let us know if you have any questions.

Hi there,

Thanks for reaching out to us.

According to our logs, the migration went fine and we do not see any issues.

Since the issue was present only on the homepage, it seems that the cache was responsible for this.

Could it possible to see the migrated site so that we can inspect this issue in detail?

If you can try the migration again to a dummy domain like test.gatewaysigns.com on the same destination server, we would be able to inspect further on this without affecting the main site https://gatewaysigns.com

Looking forward to hearing from you.

Hi there,

Thanks for reaching out to us.

Could you please share the source site URL which you are trying to migrate?

Looking forward to hearing from you.