bvnigel

Hi there,

Thanks for reaching out to us.

Could you please email us at our support with FTP details to your site?

We will inspect further into this.

Hi David,

Thanks for reaching out to us.

Could you please share your site URL for which you are seeing this IP getting blocked?

Looking forward to hearing from you.

Hi there,

Do you have BlogVault plugin installed on the site?

As of now, MalCare Free plugin is not compatible with BlogVault plugin which is causing this issue.

Our engineers are aware of this and working to resolve this.

Hi there,

Could you please let me know the date when the plugin was deleted? I will check the scan results for that date to inspect further.

Hi there,

We have asked for FTP credentials in the ticket #60579

Could you please reply to that ticket so that we can inspect it?

Hi there,

Thanks for reaching out to us.

I see that you have upgraded and ran the cleaner.

It seems the site still contains some malicious folders. I have reached out to you over ticket.

Could you please respond to that?

Hi there,

Thanks for reaching out to us.

Could you please share your website URL so that we can check this?

Looking forward to hearing from you.

Hi there,

As mentioned in our GDPR page here: https://www.malcare.com/gdpr/, all data is stored in servers in EU. No data is transferred to the US.

Let us know if you have any questions.

Hi there,

Thanks for reaching out to us.

This looks like a cache issue.

Could you please clear the cache on your browser and try again? Check out this guide: https://clear-my-cache.com/

Let us know if you are still facing the issue.

Regards,
Nigel
MalCare Support

Hi there,

We apologize for the inconvenience caused.

Could you please share your site URL so that we can check more into this?

Looking forward to hearing from you.

Regards,
Nigel
MalCare Support

Hi there,

It is clearly mentioned in the plugin description that cleaner is a paid feature. We even have a video about this!

Here’s the screenshot: https://snipboard.io/lJxuKa.jpg

Thanks,
Nigel

Hi there,

Thanks for reaching out to us.

This is our bot protection feature blocking automated requests.

We can whitelist your IP for your site that is using MalCare. If you would us to do that, please email our support.

Let us know if you have any questions.

Regards

Hi Richard,

Thanks for your nice words ??

We are very thrilled to read this.

Feel free to reach out to us if you need our assistance.

Regards,
Nigel

Hi there,

We are sorry for any confusion you may have about the free version of MalCare. The free version includes these features:

• Web Application Firewall
• Login Protection
• Daily automatic Malware Scan than doesn’t strain the site

These free features are being actively used on thousands of WordPress sites.

It would be great of you if you can rethink your review.

Thanks

Hi there,

If the plugin has been uninstalled properly, the MalCare plugin folder should no longer be present in the wp-content/plugins directory.

If WordPress is having trouble with uninstall, you may manually uninstall by removing MalCare plugin folder via CPanel or FTP.

Let us know if you have any questions.