Sauce

Hi there,

Thanks for reaching out. Can you confirm if you are still experiencing the issue described? We ship updates regularly so it is likely a temporary blip but in case it is still present, kindly send us a link to a page we can visit to see the issue

Many thanks.

Hello Nilo,

Thank you for your message.

Note that what you are seeing there is the branding shown on the Free version of the SNPT embed. This is not a part of the WordPress SNPT plugin.

The SNPT Plugin primarily serves the purpose of automatically inserting the SNPT Conversion Code into your WooCommerce Checkout – to report on SNPT and Store performance.

The Plugin previously offered the means to faciliate the installation of the Embed – to save on having to deal with custom code snippet installation – but it simply serves as a bridge to assist store owners. The SNPT Embed is otherwise an independent feature of SNPT and not bundled or part of our Plugin at all.

I hope this clarifies matters. If you have any other questions or comments, please do reach out to us – ideally directly at SNPT as it’ll guarantee a prompt response.

kind regards,
James

Over the past few months we’ve put a lot of work into the WordPress/Woocommerce aspect to the platform which has included updating the plugin to work with the latest versions, and overhauling our help centre for WordPress users here: https://help.snapppt.com/en/collections/186610-woocommerce-wordpress.

We’re also in a better position to support any questions or issues you may have and would love for you to give us revisit us. We’ve come a long way over the past few months. Our Feeds support includes live-feeds, media uploads, embed customisation and more. The platform itself has grown, now enabling brands to utilise influencer marketing, handle user-generated content and create campaigns to detect and rewards posts. We look forward to hearing your thoughts! ????

Get started here: https://www.getsnapppt.com

Hello! The reason is due to Facebook having issue with the name of the plugin. We are currently working to resolve the matter and have the plugin back online ??

Hi there,

So we an verify who you are and locate your Snapppt account, kindly send us a message via the Snapppt backoffice confirming you’d like us to delete you account and we’ll get that sorted for you shortly.

Many thanks,
Team Snapppt

Hello there!

Firstly, thank you for helping to bring this to our attention. We’re pleased to report that this issue has since been resolved in the latest update to the Snapppt plugin: version 1.1.3. Please upgrade when possible – and I hope this resolves the matter for you.

Hello there! First off, apologies for the delay in response here. We haven’t been notified of posts to this support section – but will ensure future tickets to not go amiss. Do note that we have an in-app message with an active support team, so we can always be reached there. If you are still having issues here – please do contact us through the in-app messenger with further details and we’ll be happy to help.