businessrevolutsupport_cornel
Forum Replies Created
-
Hello,
Thank you for contacting us. When you say “both plugins”, which ones are you referring to?
Could you please share the name of your website as well as the debug log file where you have identified the error?
Kind regards,
Hello,
Yes, our plugin is compatible and supporting WooCommerce subscriptions
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Card payment links functionalityHello Cezary,
For now development has not yet started.
However, you can have manual capture of the order, which means the customer pays for an order, at that moment, the money is frozen for you to capture, if you do not capture the payment within 7 days, the money would be released back to the customer. This is being handled from the WooCommerce Dashboard. Would this not serve your needs?
Kind regards,
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Card payment links functionalityHello,
Unfortunately, this functionality has not yet been developed.
Kind regards,
Revolut Business Team
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Checkout not workingHello,
Thank you for providing the screenshot. To assist you with this, please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account. We should be able to reach out to you via email and try to solve the problem.
This could be caused by some account settings that you have with us. Our support will be able to help you with it.
Kind regards,
Revolut Business Team
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Error with Revolut PluginHello,
Our developer has issued a fix so you should no longer encounter this issue. Please install our latest version of our plugin and everything should be working fine.
Kind regards,
Revolut Business Team
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Error with Revolut PluginHello,
Thank you for contacting us.
Could you please share what PHP version you are using? Please also share WordPress and WooCommerce versions.
To check what version of PHP your WordPress site is using, from the WordPress Dashboard, select?Tools > Site Health?from the sidebar menu, and then select the Info tab. Expand the Server section and scroll down until you see?PHP version.
To check WordPress version please click on Dashboard in the left-hand column -> Updates. There, you’ll see the version number prominently displayed, as well as a clear message telling you whether or not it’s the latest version.
To check the WooCommerce version please go to WooCommerce -> Status.
Kind regards,
Revolut Business Team
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Can not find customer IDHello @chrismask ,
Thank you for bringing this to our attention. We will include a fix for this with our next update.
Kind regards,
Hello @zhakov ,
Thank you for flagging this. We will include a fix for this in our next version.
Kind regards,
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Testing with Sandbox setupHi @ik01 ,
Code 1000 and code “unauthenticated” means the API_KEY you are using is not accepted.
Please make sure:
- you take the secret API_KEY, not the public one, from your sandbox account, not the live one. Use this link: https://sandbox-business.revolut.com/settings/merchant-api
- properly copy it into our plugin settings tab input field (make sure there are no white spaces)
- Mode selected is “Sandbox”
Forum: Reviews
In reply to: [Revolut Gateway for WooCommerce] Works, but missing some functionalityHi @felix8274 ,
Thank you very much for your rating and feedback. We will take your suggestion into consideration and add it to our Roadmap.
Regarding the features described, we do have the option for manual capture, as in the order gets paid by the customer, the customer’s bank authorises the transfer, at this moment in time, the order will be in authorised state in the Revolut Business App and in ‘On hold’ state in WooCommerce dashboard. In this case, it is the merchant that has to manually capture the payment. If he does not capture it in 7 days, money will return to the customer and capture will no longer be possible. It is not exactly the flow that you described but hopefully it might be something you can make use of for now.
Regarding the languages, that is actually available, if you choose your website to display in a different language, our plugin’s text will change to the site’s language. Available languages are :
(English) – Default,
(Spanish),
(German),
(French),
(Italian),
(Dutch),
(Polish),
(Portuguese),
(Czech),
(Hungarian),
(Slovak),
(Japanese),
(Swedish)Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Testing with Sandbox setupHi @ik01 ,
Did you select mode “Sandbox” in our plugin settings or is it still “Live”? Also please make sure you take the secret API_KEY, not the public one
Kind regards,
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Testing with Sandbox setupHello,
Thank you for contacting us. Please make sure you use a sandbox API_KEY. For that please go to https://sandbox-business.revolut.com/signin and create a sandbox account. It gets approved instantly, once approved take the API_KEY from that account (account settings – top left corner -> merchant API ->Production API_KEY). Also make sure to use test cards provided by us here, not real cards.
Kind regards,
Revolut Business
Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Refund causing errorHello Andy,
Thank you for reaching out to us. Please make sure you have sufficient funds on your Revolut Business account before attempting the refund.
Kind regards,
Revolut Business
- This reply was modified 1 year, 11 months ago by businessrevolutsupport_cornel.
Unfortunately, we do not have an ETA on this, once we will have one established, we will post it here.