businessrevolutsupport_cornel

Hello,

If you click on the Revolut Logo in the top left corner of the App, you should see a “help” section

Kind regards,

Hello,

Thank you for reaching out to us. Apologies for the late response.

Could you please share a screenshot?

Kind regards,

Hello,

This has been added to our roadmap. Unfortunately, we don’t have an ETA for now.

kind regards

Hi Alex,

I see, this is mot likely a plugin or theme conflict.

For further assistance please reach out to our in App Revolut Business Help section. To further investigate we would need to ask for sensitive information which should not be shared on a public forum. Once you have reached out to our help section, please ask for your ticket to be escalated to the merchant success team.

Follow these steps to reach out to our help section:

– Open the Revolut Business App

– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)

Kind regards,

Hi Alex,

Thank you for reaching out. Our plugin takes as cardholder name the fields from First and Last name. However if you have modified the standard checkout process, it can be that something might have broken. Also, if the customer does not use latin characters or there is a conflict with another plugin or your store’s theme, this will also lead to the error you mentioned.

You can however enable the cardholder name field of our plugin which should solve your issue. You can do this from our plugin settings -> credit/debits tab -> Cardholder’s Name Field -> check enable

Please let me know if this solved your issue.

Kind regards,

Hello @shadician and @matthewriches,

We can assure you this is currently being scoped, however making the plugin compatible with WooCommerce Blocks would require a considerable change in our plugin codebase, thus it might be a while until we make it happen.

This is on our roadmap, however at this point it is difficult to provide an ETA. We hope that for the moment, the classic view could be an acceptable compromise.

Kind regards,

Hello,

Thank you for reaching out to us.

You can check how to customise all our plugin payment options here.

However from the screenshots, it looks more like a plugin conflict. To further investigate this, we would need you to share details that should not be shared on a public forum.

Could you please reach out to our support agents and ask them to escalate your case?

Follow these steps to reach out to our help section:

– Open the Revolut Business App

– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)

Kind regards,

Hello,

Thank you for contacting us.

For the locations errors please use this endpoint to retrieve all registered locations and this one to delete them. The same to retrieve your synchronous webhooks and then delete them.

Once you have done this, please proceed to reinstall the plugin on the desired website. It should solve your errors.

Regarding the light background of the box at the bottom could you please reach out to wordpress/woocommerce support?

Kind regards,

Cornel

Also, our developers are looking into this as well. In the meantime, you can go to this link and scroll down. Towards the bottom of the page, you can choose which version of our plugin you want to download. While this is being looked into and fixed you can use the previous version 4.9.5

Hello,

Please write to us at [email protected]. Once you sent the email, please confirm here and I will personally search for it.

Also, on the App, please insist on escalating your case to the merchant success team. You can provide the link to this forum in the chat.

Kind regards,

Hello,

through the App would be the fastest way.

Kind regards,

Hello,

Thank you for reaching out to us. My name is Cornel, I am an integration specialist at Revolut.

In order for us to further investigate, we would need sensitive information about your website, setup and Revolut account. So that you do not share these on a public forum, please reach out to our in App Help section and ask for your case to be escalated to the integrations specialists team.

Follow these steps to reach out to our help section:

– Open the Revolut Business App

– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)

Kind regards,

Hello,

We have released a new version for our plugin which is now compatible with HPOS.

Kind regards,

Hello,

Thank you for reaching out to us.

The plugin itself does not allow to select/display other currencies. It will only process whatever currency the order is in at checkout, as long as it is part of this list.

Kind regards,

Hello,

We are aware of this and the task has a high priority on our roadmap. We will make our plugin compatible with HPOS soon.

Kind regards,