businessrevolutsupport_cornel

Hello,

we have added as a task for our developers. Will update here when it is completed

Kind regards,

Hi,

Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.

Follow these steps to reach out to our help section:

– Open the Revolut Business App

– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)

Kind regards,

Hello,

thank you for reaching out.

Are you by any chance using WooBlocks?

Kind regards,

Hello,

Thank you for reaching out to us!

Are you getting any error messages? could you maybe share a screenshot or the website so we can check it ourselves?

Kind regards,

Hello,

Thank you for bringing this to our attention. I will forward this with our development team. It should be automatically translated based on the website’s language setting.

Will revert once I have more information.

Kind regards,

Hello,

Could you please provide the screenshot to what “this” is?

Kind regards,

Hello,

Are you using the secret api_key? it starts with sk_. The one that starts with pk_ is the public one and is not for plugin use.

Kind regards,

Please update your plugin to the latest version?4.14.0. We managed to release the version earlier. It should solve the performance issues.

Kind regards,

We have observed this as well with the latest version and are working to fix this. We expect to release another version sometime next week which should bring down the load times.

Kind regards,

Hello,

Could you please tell us which version of our plugin you are using?

Kind regards,

Hello,

Thank you for bringing this to our attention. I will forward your feedback to our developers.

Kind regards,

Hello,

thank you for sharing this. It looks like there is a problem in sandbox but prod environment works just fine. thank you for bringing this to our attention. I will forward the issue to our developers.

Kind regards,

Hello,

Thank you for reaching out to us.

Could you please share a screen recording on how this happens? If you are in sandbox please make sure to use our successful test cards.

Kind regards,

You’re most welcome. Thank you for the feedback!

Hi Flaber,

Please take the same advice provided by Mohamed in the post above.

Kind regards,