businessrevolutsupport_cornel

Hi @maczek6000,

Thanks for your message. Our apologies for the late reply.

Yes this feature is in our roadmap and we are going include this update on our next releases as soon as possible.

Kind Regards!

Hi @daniant88,

Thank you contacting with us! Please accept our apologies for the late reply.

Here it looks like there is a conflict about the usage of the hook (woocommerce_checkout_order_processed) becouse Revolut payment plugin is also using the same hook.

From the above explanation:

At wp-content/plugins/yith-woocommerce-booking.premium/includes/class-yith-wcbk-orders.php we perform this code:

add_action( ‘woocommerce_checkout_order_processed’, array( $this, ‘check_order_for_booking’ ), 999, 2 );

It looks this plugin uses a very low priority for the hook. If you can decrease the priority on this line from 999 to 299 (or lower) then it should be compatible. Revolut payment plugin using this hook with priority 300 and this meant to be the last step of the order process.

Hello,

Thank you for contacting us.

It could be that you have surpassed the number of webhooks allowed. Please use this endpoint to retrieve your webhooks, delete the ones that are duplicated and then try again. You should not have more then 8-9 webhooks in total when you get the response from the retrieve webhooks endpoint.

Please let me know if it worked by writing to me on [email protected]

Kind regards,

Hello,

Like mentioned above, for the moment this is not editable. I have passed your feedback to our marketing team but for now no changes will be made.

Kind regards,
Revolut Business

Hello,

Thank you for contacting us.
Unfortunately for the moment, that is not editable as it is part of our campaign to promote Revolut Pay method.

I will pass along your feedback to see if we might make it customisable in the future.

Kind regards,
Revolut Business

Hello,

Thank you for contacting us.
If the order is visible in your Revolut Business merchant tab, you can send us the amount and date of that order and we will be able to investigate what happened.

We will also require the email address you used to register your account with us.

Kind regards,
Revolut Business

After checking your website, we noticed you were using LightSpeed Cache plugin. It looks like the plugin is trying to load the payment widgets from the websites domain instead of Revolut’s public domain.

SOLUTION:
Please open LightSpeed Cache (bottom of the dashboard) -> Page Optimization -> JS Settings -> JS Combine External and Inline -> Off

Hello,

Thank you for contacting us.

Could you please write to us at [email protected] ?

We can schedule a google call meet to have a look at the issue and better understand what is happening.

Best regards,
Cornel
Revolut Business

Hello @sterndata,

Thank you for letting us know. We will make sure to follow the guidelines described above.

Kind regards,
Cornel

Hi Keith,

Thank you for contacting us. I have replied you on your email. We will keep in touch there in order to solve this error.

Kind regards,
Revolut team

Hi @visualwebclick ,

Unfortunately, this feature is not yet available for our plugin. Definitely something to be added in the future.

Kind Regards,
Revolut Team

Hi @luigino ! Thank you for reaching out to us.

It’s hard to troubleshoot based on just that information. My first guess would be that the credit card might be at fault, you could try with another and see what happens. Could you please provide us the email address with which you registered your business account so we can check your transaction history? It would also be helpful if you send some screenshots with the failure message at [email protected].

Kind regards,
Revolut Team

Hello,
I am sorry you were not satisfied with our plugin but there is actually a way to do this as we have the automatic withdraw feature which does just what you described.

You can find instructions at following links:
https://www.revolut.com/business/help/merchant-accounts/getting-started/what-is-a-linked-business-account-to-a-merchant-account
https://business.revolut.com/help-centre/how-can-i-access-funds-from-my-merchant-account

If you need further assistance, we would be happy to jump on a call with you and see if this option solves what you need.

Also, we would appreciate if you would contact our support before submitting reviews, this would be beneficial for us as well as yourself.

Kind regards,
Revolut Team

Hello @iraflutterby ,

We have just released a new version that fixes this issue. Please update WooCommerce and let us know if it fixed your issue. I have also sent you an email regarding this.

Thank you