burnagielk

Hi @joyryde ,

Sorry for the inconvenience. Links don’t work because we have change the server where we keep them. Here are the updated links to the sites which Marta has provided in the previous email.

Conditional Shipping Methods – docs

Shipping Packages – docs

Unfortunately, according to the rules of this forum, we cannot discuss here the other paid plugins, so if you have any questions about the above them, please contact us by the contact form by choosing Pre-sale question: https://octolize.com/support/

Best regards,

Karolina

Dear @josselynj did the issue appear when you have deactivates other plugins?

Best regards

Dear @josselynj did you deactivate all other plugins beside Flexible Shipping and WooCommerce. And verified it then?

Best regards

Karolina

Dear @samuelsuteras thank you for the update. If the Flexible Shipping works on Storefront that means the issue causes the theme that you are using. In this case, I would kindly ask you to contact directly the Woodmart’s authors and consult this with them.

Best regards

Karolina

Hi @samuelsuteras you can download previous versions of the plugin here. You just need to choose which version you want.

Regarding the error, we would need to ask you to deactivate all other plugins beside Flexible Shipping and WooCommerce. Then, please verify if the issue occurs. If not, it means that something conflicts with the Flexible Shipping and overwrites it. Then, activate plugins one after another. This is the best option for now to troubleshoot it.

Best regards

Karolina

• This reply was modified 1 year, 6 months ago by burnagielk.

Hi @kareemrivera , thanks for reaching out to us.

The services that you have mentioned: First-Class Mail; International Large Envelope** (Code 14) or First-Class Mail; International Letter** (Code 13) are available in the plugin. As you can see in our documentation. However, if the API response doesn’t show these specific services, that means the API doesn’t offer these services for this destination based on the shipping method that you have. Did you check that with the USPS rates calculator?

Best regards

Karolina

Hi @alexkismarketer thanks for the feedback! We are happy that the plugin works for you ??

Best regards

Karolina

Hi, thanks for reaching out to us.

It sounds like a plugin or theme conflict. Please change the theme to the default Storefront and deactivate all other plugins beside Flexible Shipping and WooCommerce. Then, please verify if the issue occurs. If not, it means that something conflicts with the Flexible Shipping and overwrites it.

Best regards

Karolina

Hi @virtual03 thanks for reaching out to us.

This plugin is only available in the PRO version, which is paid.

Unfortunately, this forum is dedicated to the free version only.

For any questions regarding the PRO version, please contact us here: https://octolize.com/support/.

Best regards

Karolina

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards

Karolina

As we haven’t got any replies, I’m marking this topic as resolved for now.

Thanks for letting me know.

Best regards

Karolina

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards

Karolina

That’s awesome! I am glad the update helped.

Best regards

Karolina

Hi @koushikroy1991 , thank you for contacting us.

You need to enable the debug mode. Go to the DHL Express settings and on the bottom of the site you will find debug mode in advanced options – https://take.ms/B1gVC. When you enable it, go to the cart and there you’ll have request and response in the boxes on the top of the site.

Best regards

Karolina