burnagielk

Hi @pede2000, thanks for contacting us.
I would kindly ask you to send us a screenshot of the shipping method where you have marked in settings that you want to show notice about amount left to free shipping.
Please send us also a screenshot from the checkout where products are shown, and you can see total amount to pay.

I am looking forward to your answer.

Best regards,
Karolina

Hi @teachermark, I would kindly ask you to contact us via Support form-https://flexibleshipping.com/support/.
We might need additional information to find the reason for that.

Best regards,
Karolina

Dear @waleednasir1024, we will proceed with troubleshooting of this issue directly via Support ticket that you submitted.

Best regards,
Karolina

Hi @fiona92, we will proceed with the further troubleshooting via Support ticket that you submitted.

Best regards,
Karolina

Hi @waleednasir1024, thanks for reaching out to us.
I noticed that your product’s weight exceeds allowed by UPS package weight. That’s the reason why you don’t get a rate. I can suggest you to insert boxes’ measurements in the plugin settings and put products in a separate packages. If you need more assistance concerning this issue, I would kindly ask you to contact us via our support form -https://octolize.com/support/. Due to forum’s conditions, we are only allowed to provide a support for free versions of plugins.

Best regards,
Karolina

• This reply was modified 2 years, 7 months ago by burnagielk.

Hi @katmerriwick, if you don’t see specific USPS services it means that they are not available, or they are not supported by the USPS API. The full list of the USPS services that are supported by the USPS API is available in our documentation – https://docs.flexibleshipping.com/article/1105-usps-live-rates-shipping-method-configuration#Services. To get more detailed information concerning specific services offered by USPS, I would suggest you to contact directly USPS or check out their website. We have no influence on what which service includes or what it means.

Best regards,
Karolina

Dear @katmerriwick, could you please paraphrase your question?
We did not change any names of the USPS services. The services which are available within the plugin are taken from USPS API. We did not replace anything.
I am very sorry, but I don’t understand about what kind of USPS services are you asking. I will be grateful if you could provide more details or explain the question in other words.

Best regards,
Karolina

Hi @jonbondperformance , thanks for contacting us here.
Could you please submit a ticket here- https://octolize.com/support/ – Submit your ticket. I am not sure why you get information that your email does not exist on our website. If you provide an email to which the subscription is assigned we will be able to locate it.

I am looking forward to your ticket. If you had any issues please let us know.

Best regards,
Karolina

Hi @katmerriwick thanks for contacting us.
Full description of USPS services in our plugin you can find under this link – https://docs.flexibleshipping.com/article/1105-usps-live-rates-shipping-method-configuration#Services in our documentation.
Please have in mind that the service must be available for the package type and address. That information is given through the API. We did not implement any changes to USPS services’ names.

Best regards,
Karolina

• This reply was modified 2 years, 8 months ago by burnagielk.

Hi @teachermark, thank you for the screenshots.
I noticed that you wrote in your first message, that you get such a message:
‘It appears that there are no payment methods available for your location. Please contact us if you need assistance or are looking for alternative options.’

I have to ask, do you get shipping methods when you are at the checkout? I understand from this note that the issue concerns payment methods and not shipping. If it’s about shipping methods, then please verify if the product that is in the cart is included in the shipping class for which you have set up the shipping method. You can also enable debug mode in the shipping method settings, so when you go to the checkout, debug mode will show you what is the issue and what rules are met and which don’t.

If you still need help with the shipping method I would recommend you contact us directly via our Support – https://flexibleshipping.com/support/. We might need more information to find the reason for that.

Best regards,
Karolina

Hi @uavdude , I am sorry but I don’t see anything on the console. Due to the support policy on the forum, to help you with this I will need you to contact us directly via our website – https://flexibleshipping.com/support/. Please contact us and as a subject of your ticket choose “Pre-Sale Questions”.

I am looking forward to your query.

Best regards,
Karolina

Hi @uavdude , thanks for contacting us.
I would kindly ask you to share the address of your store. I can’t check the console without it.

I am looking forward to your answer.

Best regards,
Karolina

Hi @dmchale, thanks for reaching us. I am glad to inform you that we issued a new version of the update. Now, update should be available without any problems. Please verify if you can download the new version 1.17.7. Also, I would be thankful if you let me know if everything works.

Best regards,
Karolina

Hi @teachermark, please send us a screenshot of your shipping methods including a table with rules calculating shipping costs.

Best regards,
Karolina

Dear @dmchale thanks for the update.
Our developer’s team is looking into this issue. I will let you know asap what to do next.

Best regards,
Karolina