Jordan Rich

The double opt-in feature is controlled from your Mailchimp account dashboard. You’re absolutely correct that the checkbox for newsletter is a separate feature entirely.

That’s great to hear some have been sent.

In our wiki we’ve also explain what other issues could be causing the sync issues.

https://github.com/mailchimp/mc-woocommerce/wiki#my-store-isnt-syncing

Greetings,

Thanks for writing in and providing this detailed analysis about the PageSpeed scores and how the script affects its.

At the moment we are unable to provide any type of workaround for working with the script. This would involve a change to the script for all users because of the centralized nature of the the feature for tracking by Mailchimp.There wouldn’t be a way to alter the plugin for use of a local version as well.

I’ve gone ahead and saved this information in a feedback report to our developer for consideration for future updates if possible.

However, I cannot make any guarantee that a decision to move forward on something like this will happen.

Thanks again for writing in.

Hey there Cezar,

Thanks for writing in.

Jumping right in here to troubleshoot, could you tell us if Double Opt-in is enabled for this audience connected to WooCommerce?

Also could you let us know the version app installed?

That way we can try to retest and recreate the similar issue on our end as we investigate.

If in fact Double opt-in is enabled, I’d recommend checking the spam folder for that confirmation email. If someone opt-sin on checkout but doesn’t finish the double opt-in process then no marketing emails such as Automations will be sent to them.

Once we know more details concerning this matter we’ll be able to chime back in with more help.

Have a good one.

Hello there,

We certainly want to help get the plugin installation on your site working properly.

From your first screenshot it’s not 100% clear what is showing. For now it appears to be basically a blank screen.

If that is the case would you mind trying to deactivate the and delete the plugin and re-install?

Hey there, thanks for writing in.

This appears to be a case where the image dimensions are being applied in the URL. This is common and expected behaviour as Mailchimp attempts to dynamically resize the images of products in order to fit them in various places in app and campaign emails.

Could you provide more details in this this is causing yours store? Are the images not appearing? Or when they do are they not showing properly?

Thanks

Hi there, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

– What plugin version are you using?
– Are you on a shared hosting plan?
– What PHP version are you using and what is the memory limit is set to?
– Do you have any caching plugins or services running?
– Have you tried a fresh uninstall or reinstall?

Thanks in advance for these details. I’ll keep an eye out for your reply.

From the details you’ve described, I was unable to recreate this issue. In light of that I’ll need more information.

Is there a way they could provide a screenshot of the checkout without the opt-box?

What version of the plugin is installed?

I’ve just received word back from one of our developers and they say that you’re welcome to delete them. However, this isn’t something that would see implementation app wide for uses in general.

I’ve heard back from them and being that this is an oAuth procedure there isn’t a user generated API token. It wouldn’t be possible to use the describe method of categorizing the connections.

Thanks again for reaching out.

Thanks for reaching out, your question about how to close your account and get a refund would be best suited for the support group at Mailchimp to review. Here at the Mailchimp for WooCommerce team, we focus on the engineering of the integration between your store and a Mailchimp audience.

They would be able to access your account and walk you through that process. You can reach out to our excellent customer service team here: https://mailchimp.com/contact/. You should be able to chat with them and take things from there.

Hello there,

As I understand it, you’re absolutely correct that it isn’t possible to choose. I’ll check with one of our developers in order to get insight on why that is and if there is a way to customize the plugin for such a use case.

Once I know more I’ll be sure to update this thread.

Greetings,

Just writing you to let you know I’m checking with out developer on this one. To make sure I provide you with accurate information.

The function should remove tag customer if they’re subscribed on an user update.
For instance the order update should trigger this just as one would expect. However, to help us troubleshoot a little more could you log the function to make sure its firing when expected?

mailchimp_log('debug', "my log message", array('key' => 'value to trace'));

Just to chime back in on this, we’re currently testing a solution for this. While I can’t provide an exact date on solution being made publicly available, I can say we’re getting close.

Unfortunately, we can’t give a specific date as to when an change can occur. Though this has been fixed before, form talking with the engineers, there seems to be some other details that need to be considered and applied. All that to say from the support side of things we don’t have insight on exactly how long development on this particular issue will take.

However, I can assure you they’ve been made aware and it has become an action item to get solved.