BWPS Team

Hi Mike,

Thanks for reaching out to us.

I think you confuse our protected links and private download links.

Our private links are accessible to anyone although you can auto-expire it by time or clicks.

Protected links are accessible only to those with permission.

Please let us know if it’s clearer and makes sense to you, @mycloc.

Elena

Hi Dee,

Thank you for reaching out to us.

Yes, you can protect and restrict access to your book under uploads folder with our plugins:

– By default, our Prevent Direct Access (PDA) Gold protects your media files under WordPress Media Library only.

– You will need to use Folder Protection feature provided by our Access Restriction – an addon of our PDA Gold.

In short, you will need both our main plugin – PDA Gold and the extension to achieve what you want.

Please let us know if that makes sense to you, Dee.

@tolkadot

Hi @rosakick,

Thanks for letting us know. There should be an option to “Configure file protection” for each media file under WordPress Media library, List view.

The UI of the Free version is identical to the Gold version’s.

If it doesn’t show up, can you please send us a screenshot of your Media Library under list view?

Hi @pradeepphule,

Since this is a misunderstanding of our feature, are you kind enough to check and revise your review as promised, please @pradeepphule?

Hope you’ll consider our request.

Anyway, happy Friday and the upcoming weekend ??

Elena
The Prevent Direct Access Team

Hi @pradeepphule,

Thanks for the follow-up.

Yes, you can surely protect PDF files from being direct access with our Free version.

In case you want to display the PDF on your website but prevent users from downloading the file, you should take a look at our Watermark WordPress Files plugin instead.

That feature is out of our Prevent Direct Access plugin’s scope. Even our Gold version doesn’t support that.

Please let us know if it makes sense to you, @pradeepphule.

Elena

Hello @francescogarasto,

Thanks for reaching out to us last night.

To assist you better, can you please let us know:

– How big are your files?
– You want users to upload files on the front-end of your website, don’t you?

Yes, the default permission of file uploads via our plugin is private. That means only you – the admin will be able to access and download them.

You may want to drop us an email to hello(at)preventdirectaccess.com so that we can reply to you faster.

Hi @fatima808,

Thanks for your compliment. It means a lot to us.

We’re so sorry that we couldn’t reply to you sooner… Somehow we didn’t get any notification about your support ticket at all. So please accept our apology.

Anyway, to assist you better, may we know:

– Which version of our plugin are you using? Is it version 1.1.0?
– Is your Amazon S3 bucket private or public?

Anyway, can you please follow up via email, i.e. hello(at)preventdirectaccess.com so that we can support you faster and better, please?

Cheers.
Taylor

Hi @valithea,

• The original link should return 404
  https://preventdirectaccess.com/2019/12/protected-file-url.pdf
• The protected link should be accessible to those with the right permission
  https://preventdirectaccess.com/_pda/2019/12/protected-file-url.pdf
• The private download links are accessible to anyone including non-logged-in users
  https://preventdirectaccess.com/private/my-protected-pdf

Can you please drop us an email and allow us to help, please @valithea?

Thanks for getting back to us, @valithea.

It looks like you’re using a Nginx server or Apache with Nginx as a reverse proxy, which is not supported by our Free version.

Can you please drop us an email to hello(at)preventdirectaccess.com with a sample protected link so that we can double-check and advise you accordingly?

Hi @valithea,

Thanks for the comment.

I think you misunderstand our concepts. Our “private download links” are supposed to be accessible to anyone (both logged-in and non-logged-in users), while the “protected links” are accessible only to those whom you grant permission to.

I believe you should use our “protected links” instead of the “download links”.

Can you please refer to this tutorial on the difference and when to use the protected vs private download links?

Please let us know if it makes sense to you, @valithea.

Taylor

Hi @aaron843,

Thank you for your feedback.

May we know more specifically what we can improve to make Prevent Direct Access WordPress plugin better, please?

Hi @w3215,

Thanks for the follow-up.

Oops. Did you also contact us via email a few days back?

We responded to your email right after that. Did you get it?

The issue is resolved with @griff78 via email.

Just to update, there are 2 duplicate password forms because the theme adds & customizes its own.

You can hide either form using CSS or remove our password form through the provided hook.

Hope it helps those with the same issue.

Hi Amber,

Thanks for reaching out to us, last night.

To assist you better, may we know which server provider you’re using?

You may want to drop us an email to hello(at)preventdirectaccess.com so that we can support you better and quicker.

We look forward to your reply, Amber.

@ambersmarie

Hello @markhowellsmead,

Thanks for checking in and letting us know.

Yes, we’re aware of the notice on WordPress 5.3. In fact, the warning is fixed on our latest version 2.5.1.1.

Just to clarify, there was only one (not a few) warning notice as far as we know.

Please let us know if there is anything else that we can help.