BToal

I am having the same issue..nothing happens when I click the run deployment button, server connected and database found are success and I have ticked the box for read all warnings and notices…please help

I know that the recipient of the email has received the email. I will try what you suggest, thanks

Hi Vladff

That worked perfect for me…thank you so much.

I am just building the site now and its not live! the logo and nav menu are situated in div.top-bar

That all sound very complicated Tara…and I am afraid of doing something that would mess up the site!! The site had been working fine yesterday and I had not done any work on the site yesterday, I just can’t understand how this could suddenly happen!!

Thank you again for your efforts, it REALLY is appreciated

Thanks so much for your help Tara

I cannot access the admin page of the website either. I am really stuck here. Is it possible that it is due to the website?? or more than likely the server issue?

Hi Tara

If I am able to access another website that the hosting provider hosts would that not mean that the server is working??

I apologise but I am not very tecnically savvy on these matters!!

Hi Tara

I cannot get in contact with the host today, but I did check another website that I know they host and it is working fine!!!

Please help as I really need this site working

Thanks Raviraj

I am abit confused on how to do this!! I am not experienced in how this is done. Could you please advise me on how to do this?

Thanks

Thank you colinas84, that seems to have worked for me…much appreciated

Ok then thanks… I’m sure your fed-up with me wrecking your head with my problem!! I really like the theme and am seriously considering getting the premium version. Thanks again for your help

I’m not sure what the setting were, the hosting company just said that they have them set high for wordpress site because of the amount of memory they use up. So I am guessing at this stage we are not sure why the custom CSS disappeared from the site?? Do you suggest that I just reload the custom CSS using a child theme in the CSS??

Hi
I contacted hosting support and they had the php max memory and max execution time is at a high level. They then accessed the error log file for the site. The following error was showing up:- mcquaidupholstery.com [Tue Apr 01 15:12:16 2014] [error] [client 180.76.6.149:51786] AH01276: Cannot serve directory /home/sites/mcquaidupholstery.com/public_html/wp-content/themes/virtue/assets/css/skins/: No matching DirectoryIndex

Do you know what this is??

Ok, thanks…I have a copy of the site on my own hosting, (its where I built the site before I ftp the site to the clients hosting). Once I get the php max execute issue sorted should I install a child theme on the live site and then copy the CSS into it?

The only things that have changed on the site is what I customised in the css in the theme options.

The version is version 1.9.9.7. I didnt update the theme at any time! The site was working perfectly for three weeks and I just went in to amend a few small things on the site and noticed the custom CSS in the theme options was empty.