btajis

I am having an interesting issue with this plugin since (and as a result of) the above discussed upgrade.

I have a number of sales people in the organisation and I have vTiger as crm installed.
Before the upgrade, everything was working nicely but since the upgrade, some of the pages in the vTiger folder have become unavailable.
First of all, I have to login to my admin panel first, then open another tab to login to vTiger – this was not needed before, I could just login, but now, if I am not logged in to the site I can’t access the vTiger login page.
Then, once I am logged in to vTiger, there are certain pages (the crm settings) I can access because I log in to my site’s admin panel as admin.

But I have a few guys in the organisation whom I gave admin rights to the crm (vTiger) so that they can manage certain functions but I do not intend to give them admin access to the site’s admin panel. Their user level is subscriber as they don’t need any higher than that. But with that user level, they can not access the vTiger crm settings pages. When they try, they get a 403 error.

I am no expert of these things at all and so I may be wrong, but from what I have read about this, it seems that the plugin made certain changes in the .htaccess file when the upgrade to iThemes came and this causes the situation.
I do not know what those settings are or how to redo them – or if that is the problem at all – and I don’t want to touch the file. I am afraid I would do even more damage.

Does anyone know anything about how could I get through this, please?
Much appreciated.
Thx.

Yeah, it seems to be working on my main site as well!
Cool!
Seems the panic is over, let’s get back to work ??

Good luck to all!

Hi, just a quick note.
I have updated to 4.0.19 and it seems to be stable. No lockouts, nothing.
I haven’t deleted BWS or anything, only kept updating the inactive plugin and now I dared to activate it on my subdomain. It works fine, now I will activate it on my main domain and see what will happen.

Of course I had to do some settings but that’s normal.

I have updated to iThemes 4.0.16 but still don’t dare to activate it.
Does anyone have any experience about it? Is it stable already?
Thx.

I have updated iThemes to v 4.0.12
Will this be a stable, reliable version?
Do you have any info?

Could try what I did:
I am with HostGator, they are my hosting company. I contacted their helpline (they have a live chat) and they could disable the plugin for me, thus I could get back in…

I am sure that most hosting companies, especially the bigger ones provide a similar helpline.

Hope this helps.

I wonder if anyone is ever monitoring this thread? Will ever someone answer us? Or how can we reach the developers?

Hi,
All the same here!
I updated from BWPS and the first step was to update the database which I did and lost control of my site (403 error). My provider helped out and disabled the plugins to be able to get back in, then I started turning the plugins back one by one. Turning on iThemes Security worked but when I started doing the settings it again threw me out with 403 error.

The guys at Hostgator are telling me that the plugin was creating too many Deny Coding in the .htaccess file and that it was blocking every IP. I have no idea what this means as I am not a techie guy, all I know is that I had to disable the plugin and I feel naked…
Could you please look into this?

I really like the plugin and I want to keep using it. BWPS has never given me any trouble just security and the ease of mind and I expect the same from this upgrade.
Thx.

Wow! Thx, it worked!
I did not find this as I didn’t know that I should have been looking for the terms ‘changing the site URL’.

Anyway, I used the first solution as that was what I could imagine I could do and it did work like a charm.

Thx a lot for your help!

This thread is now RESOLVED.

Thx Aaron Anfinson for the hint, it saved me!
My Visual Editor was active but the icons disappeared and the HTML Editor (Text in 3.5) went inactive…
I tried everything I could find on a number of forums with no success until finally your trick worked!

I have no idea what javascript or AJAX libraries are but the “Use Google” Libraries plugin did the job.

Thx again and have a great day!