BSF - Rahul

Hello?? @xlwksc

Thanks for getting in touch.

We’ve tried to check this scenario on our end and it seems to be working as expected.

While in order to investigate the issue further, we will need to take a closer look at your end. Please open a ticket from our Support Portal for quicker resolution.

Looking forward to hearing from you!

Hello?? @achates

Thanks for providing the URL.

We have asked the developers to check the custom code. Please lend us some time so the developer can trace the issue and get back to you.

Have a nice day! Stay safe!

Hello @webgigabyte

Sorry for the delay in response.

Instead of just hiding the section on the mobile. It will be convenient to create two different headers – one for the desktop and hide it for mobile, tablet from the Elementor responsive settings.

Create one more header only for mobile, tablet and hide it on the desktop from the Elementor responsive settings.

?I hope this helps and resolves the issue.

Have a nice day! Stay safe!

Hello @juliomarta

Sorry for the delay in response.

I have checked the website and it’s a fraction of a second delay.

There can be many possible reasons for this like number of scripts on the page, PHP version, dependency on external resources and so on.

Moreover, this is part of an optimization process that we keep on following for our plugin. We can look into improving the scenario in upcoming updates.

Thank you for bringing this to us!

Have a nice day! Stay safe!

Hello @hb00

We have added a task for this and we’ll try to provide a fix after reproducing the issue.

Thanks for bringing this to us.

Have a nice day! Stay safe!

Hello @joeteleranger

It seems that you’re not using the EHF header on the website now – https://share.bsf.io/geud6EQG

In case you wish to use Header Footer plugin in the future, please feel free to open a new ticket.

Have a nice day! Stay safe!

Hello @gamlingen

Sorry for the delay in response.

This issue is reproducible at our end and we have added a task for this for providing a fix in the upcoming updates.

Thank you for bringing this to us!

Have a nice day! Stay safe!

Hello @hb00

Sorry for the delay in response.

In order to investigate the issue further, we will need to take a closer look at your end. Please open a ticket from our Support Portal for quicker resolution.

Looking forward to hearing from you!

Hello @eventamo

Sorry for the delay in response.

It looks like you’re not using the Header Footer Elementor plugin on the website anymore.

In case you wish to use Header Footer plugin in the future, please feel free to open a new ticket.

Have a nice day! Stay safe!

Hello

Marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply here or open up a new issue thread if you are still facing this problem.

Regards,
Rahul.

Hello @ynes7

The header footer is working fine at our end.

Please try switching temporarily to another theme like twenty-twenty or Astra to check if the issue is resolved.

Please let us know how it goes.

Hello @robertmaran

Marking this topic as resolved due to inactivity and assuming the issue is resolved at your end.

Feel free to reply here or open up a new issue thread if you are still facing this problem.

Regards,
Rahul.

Hello @dipokemon

Thanks for getting in touch.

This is a reported issue and a task has been already for it.

There is no solution available for this as of now. Our team has tried some solutions but we cannot release something that will affect existing websites.

But rest assured, this issue is being tracked and we will try to release a fix for this in the upcoming updates.

Have a nice day! Stay safe!

Hello?? @jm17072011

Thanks for getting in touch.

I have checked the website link provided, unfortunately, I could find the issue that you have mentioned.

Please let us know if the issue still persists with some screenshots.

Have a nice day! Stay safe!

Hello?? @pwcreativewp

Thanks for getting in touch.

This can be possible using some custom CSS.

Kindly provide the website link, so we can offer the CSS.

Looking forward to hearing from you.