Avi K

Hello @mellamanlero,

Thank you for reaching out about the compatibility issues you’re experiencing with the LearnDash. We tried to replicate the problem on our end, but we were unable to identify the same behaviour.

To help us assist you better, could you please provide us with the steps to replicate the issue? A screen recording demonstrating the problem would be incredibly helpful for our team to understand the situation more clearly.

We’re committed to resolving this for you and appreciate your cooperation as we work together on this.

Regards,
Avi (Team Ultimate Elementor)

Hello @lswebs,

Thanks for confirming the issue with the WP-LESS plugin. We notice that it is one of the paid plugins on WordPress.com, and it seems like the WP-LESS plugin hasn’t been tested with the most recent WordPress version as well.

In this situation, I could provide a CSS to help you get out of this issue temporarily:

You can add it in any CSS file or just navigate to Appearance > Customize > Additional CSS

.hfe-has-submenu ul.sub-menu { 
display: block; 
}

Also, I’d suggest you contact the WP-LESS team so that they can help you provide a fix for the conflict.

I hope this helps. Let me know if you have any questions related to the UAE.

Regards,
Avi (Team Ultimate Elementor)

Hello Micha?,

Thank you for reaching out regarding the alt texts in the UAE gallery. I want to clarify that the UAE gallery is unavailable in the Ultimate Addons for Elementor (Formerly Elementor Header and Footer Builder). However, the content is accessible through UAE Pro.

While we can assist you with any issues related to the UAE plugin here, for matters concerning UAE Pro, we recommend contacting our official support channel. This will allow us to provide you with the most effective assistance and resolve your concerns quickly.

If you have further questions or need assistance with the UAE plugin, feel free to ask!

Best regards,
Avi

Hi?@stewenrichard

Since we haven’t heard from you for a while, we are marking this ticket as resolved currently. However, if the issue still exists, please feel free to open a new ticket or reply to this one, and we’ll take it as a priority to help you with this.

Wish you a good day! ??
Avi

Hi @lindaqin

Since we haven’t heard from you for a while, we are marking this ticket as resolved currently. However, if the issue still exists, then I request that you contact our support experts directly along with the link to this ticket, and we’ll take it as a priority to help you with this.

Wish you a good day! ??
Avi

Hello @nasatheme

We haven’t heard from you for a while. I just wanted to check if you were able to raise a ticket to contact our support experts?

It’d help my team to work with you and see if this resolves for you.

If you haven’t done so, I request you to please contact our support team, and we’ll get this resolved for you at the earliest.

Wish you a good day! ??
Avi

Hello @koneko59

Since we haven’t heard from you in a while. I’m marking this ticket as resolved. If you still face some issue, feel free to contact our experts directly for a priority resolution.

Wish you a good day!
Avi

Hello @lswebs,

Thank you for the screenshots. We validated with a similar setup but couldn’t replicate the issue, and it brings us to the thought that it might be specific to your website.

Before we move ahead, could you please check for any conflicts with other plugins using a health check plugin? This will help us determine if another plugin is causing the issue. If the conflict check shows no problems, please reach out to our support experts and include the link to this WordPress ticket. This will help my team prioritise your case and resolve it quickly.

I look forward to your conflict report.

Have a great day!
Avi

Thank you for your kind words, @iamkristan!

We’re thrilled to hear that our team was able to assist you promptly and effectively. Your satisfaction is our top priority, and we appreciate your recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out to our support experts.

Have a great day ??
Avi (Team Ultimate Addons for Elementor)

Thanks for sharing your feedback @paulohcoliveira

I’m glad to hear that you found the plugin helpful. Feel free to share any suggestions or feedback with our support experts to help us improve the plugin and make it more user-friendly.

Have a good day!
Avi (Team Ultimate Addons for Elementor)

Thank you for bringing this issue to our attention, @lswebs.

To help you, we tried to replicate the issue, but everything looks to be working fine at our end. However, we can see the issue in the link you shared with us. Please be rest assured that we have reported this to our development team, and they are actively looking into it.

To help us get a better understanding of the issue, could you please provide a screen recording of the backend setup of your navigation menu? This will assist us in replicating a similar instance. Additionally, a screenshot of the appearance > menu section would be helpful to see the structure of the menu you’ve created.

In the meantime, we recommend flushing the permalink and clearing your website cache, as this can sometimes resolve similar issues.

We appreciate your patience, and we will work to get this resolved as soon as possible.

Regards,
Avi (Team Ultimate Addons for Elementor)

Hello @nasatheme,

Thank you for the steps you provided; they helped my team replicate the issue and find a solution.

The proposed solution is currently in testing. Once everything is functioning as expected, we will include it in future updates.

If you’d like to expedite the process, I recommend opening a ticket on our support page, mentioning this WordPress ticket link. This will allow my team to prioritise your request and assist you with the solution used in the current development version.

Have a great day,
Avi

Hello @tman1616,

Since we haven’t heard from you in a while, we are marking this ticket as resolved. If you still have any issues, please feel free to contact us, and we will prioritise your support.

Thank you,
Avi

Thank you for your review; it inspires us to enhance our product.

We welcome any suggestions or feedback to help us make this plugin more user-friendly; feel free to share any.

Wishing you a great day,
Avi

Hello @lolo44500,

As we haven’t heard from you recently, we are marking this ticket as resolved. If you have any questions or suggestions, please feel free to reply or open a new ticket. We’re here to help.

Thank you,
Avi