Avi K

Hello @jai6358,

Thank you for reaching out. I understand you’re having trouble making your header sticky. I’ve attached a document that should help you. Please try the method outlined in the documentation, as I’m confident it will work as you expect. However, if you continue to experience issues, please let me know, and I’ll do my best to assist you further.

Wishing you a great day!

Thanks for sharing your feedback, @alexthepro

I’m sorry to hear about your experience with our plugin. Your experience is important to us. We’re here to help, and I assure you we’ll do everything we can to get things sorted out for you.

If you could share more about the specific issues you’re facing, we can work together to find a solution. Your feedback is invaluable as it helps us improve and provide a better experience for everyone.

Thank you for reaching out, and we look forward to assisting you!

Thank you so much for sharing your feedback with us, @actenova.

We’re truly sorry to hear that you’ve had a disappointing experience with our product. Your satisfaction is incredibly important to us, and we want to understand what went wrong so we can make it right.

If you could share more details about the issues you faced, we would greatly appreciate it. Our team is here to assist you and work towards improving your experience. We genuinely value your input and are committed to making any necessary adjustments to ensure you have a better experience moving forward.

Please feel free to reach out to us directly, and we’ll do everything we can to assist you.

Awaiting your response. Thank you!

Thank you for your feedback @donprogramit!

We’re glad to hear that our support team resolved the issue quickly for you. We understand how some updates can be at times, and we appreciate your patience during the process.

Please don’t hesitate to reach out if you need further assistance. We’re here to help!

@johnjfcharest Thank you so much for your kind words!

We’re happy to hear that our support team has been able to assist you during your difficulties. Your recommendation means the world to us, and we’re here to help you every step of the way.

If you ever need anything else, don’t hesitate to reach out!

Hello @michoscopic

You will notice “Lite” mentioned in the Lite version of the plugin on your installed plugins page. The name of the plugin would look like “Ultimate Addons for Elementor Lite“

Here’s a reference: https://capture.dropbox.com/qAgkQHyHGMq0IQYg

If you don’t see “Lite” mentioned, you might be using an older version of the plugin. To confirm if you have the Lite version, check the plugin description. If it states “Formerly Elementor Header & Footer Builder,” then it is the Lite version you’re looking for.

Here’s a reference for your understanding: https://capture.dropbox.com/QVULBAovekdJjWAN

Let me know how it goes, if it doesn’t help, please share a screenshot or a screen recording so that I can guide you better with the reference.

Thank you!

Thank you for the information, @zkingdesign.

My team reviewed the details and attempted to replicate the error you’re experiencing with the logged-in customer type. However, we were unable to reproduce the issue. It appears that this may be specific to your setup. To confirm this, we need to understand your configuration better.

We noticed that you are using a child theme, and we’d like to know if you have used any custom code in that child theme. This could potentially be contributing to the error affecting logged-in users. In this case, I recommend temporarily switching to the parent theme to see if the error exists. If the error disappears when using the parent theme, we will need to identify a solution to ensure your custom code works correctly.

Additionally, you can try deactivating the “Switch Editor Loader Method” in Elementor settings. To do this, go to the Elementor Settings, click on the “Advanced” tab, and select “Disable” from the dropdown menu next to “Switch Editor Loader Method.”

Please let us know how it goes. We are here to assist you in resolving this issue.

Alternatively, you can contact us through our official support page, where our team is available to help you get everything up and running as quickly as possible.

Thank you!

Hi @zkingdesign,

Thank you for reaching out and providing detailed information about the issue you’re experiencing.

We attempted to replicate the scenario but were unable to do so. To assist you better, could you please share the versions of Elementor, Elementor Pro, and UAE Lite that you are currently using? Additionally, it would be useful to know which specific widgets are failing to initialize.

Could you also clarify whether the errors occur when you are editing the page, in the admin backend, or on the frontend of your website? Gathering this information will help us identify the root cause of the issue and work toward a solution.

Alternatively, a screen recording of the issue would greatly assist my team in finding a fix more quickly.

Thank you for your patience. We look forward to resolving this for you!

Best regards,
Avi (Team Ultimate Elementor)

Hello @michoscopic

The two versions operate separately, and UAE Pro does not depend on UAE Lite. If you don’t use any features from UAE Lite, you can safely delete it during your plugin cleanup without affecting UAE Pro.

Let me know if you need any help! ??

Thank you for bringing this issue to our attention, @okubi.

The error you are encountering is related to the Starter Templates. It can be resolved by updating to the latest versions of both the Starter Templates and Astra Pro.

If you are already using the most recent versions, our expert team will need to investigate this further. Since it pertains to the premium version, I recommend you visit our official support page for help. Our team will do everything possible to help you resolve this issue quickly.

Wishing you a great day!

Hello @mellamanlero,

We haven’t heard from you in a while. I’m marking this ticket as resolved for now. However, you can always contact us if you still see the issue occurring; we’re happy to help.

Thank you,
Avi (Team Ultimate Elementor)

Hi @emswpuser,

Thank you for taking the time to share your feedback and concerns. I understand how important accessibility is for the website and users.

I sincerely apologise for the delay in addressing the accessibility issue with the Gravity Form Styler widget. I want to assure you that we have not overlooked your report. While we had initially prioritised this fix, we encountered internal technical challenges that unfortunately caused delays in implementation.

That being said, we’ve now been able to unblock those challenges, and a fix for this accessibility issue is actively being worked on.

Your feedback is invaluable to us, and we genuinely appreciate your patience. Please know that we take accessibility seriously, and we’re dedicated to improving the experience for all users. We’ll provide an update soon.

If you have any further concerns, please don’t hesitate to reach out.

Best regards,
Avi (Team Ultimate Elementor)

Thank you for your wonderful feedback, @adamfort!

We’re thrilled to hear that we could save you time and get everything working smoothly. If you ever need assistance again, don’t hesitate to reach out. We’re here to help!

Wish you a great day!

Hello @vncdpllr,

We notice that you’re using a different plugin, “Unlimited Elements,” in your header. I think you should contact them for the right solution to this issue.

We wish you a wonderful day ahead.

Hi @vncdpllr,

Thank you for reaching out regarding the issue with your hamburger menu. I have checked the mobile version, and I can confirm that the menu is not responding as expected.

To resolve this, I have shared your case with our developer team for further investigation. We’ll prioritize investigating the root cause of the issue and providing you with a solution as soon as possible.

Thank you for your patience, and I’ll keep you updated on the progress!

Best regards,