Aradhy Singh (BSF)

Hi @chad-warner,

Thank you for sharing this with us. I’d like to add that the issue seems to stem from WP cron jobs not functioning as expected and since these are built-in WordPress systems responsible for scheduling time-based tasks, they are site-specific. The Starter templates need cron jobs to complete the importing process.

One more effective solution for this would be to reach out to your hosting provider and ask them to enable WP cron jobs on your website, which should help resolve the issue.

Additionally, I’ll treat this as a valuable request and forward it to our development team for consideration. They will review it and explore possible improvements.

Kind regards,
Aradhy ??

Hi @nadyy,

Upon reviewing your website, I noticed that the sidebar has shifted downwards due to an extra large font-size of the widgets. To resolve the issue, head to Dashboard > Appearance > Widgets > Select the widget > Switch to Design Tab and update the font-size accordingly.

I hope this helps!

Kind regards,
Aradhy ??

Hi @sigitar,

The issue happens when there is something misconfigured in the .htaccess file. To resolve this, I would suggest adding the following code to your .htaccess file.

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10m
</IfModule>

The process followed is outlined in the attached documentation. [Link to Documentation]

Hope this helps.

Kind regards,?
Aradhy

Hi @make-carlos,

It appears that the Elementor option is disabled in the Settings. To enable it, navigate to Dashboard> Settings > Scroll down to locate “Disable Elementor Page Builder Templates in Starter Template” and check the option.

For details, please check out the attached documentation. [Link to Documentation]

Hope this helps.

Kind regards,
Aradhy

Hi @ralf75,

Thank you so much for your kind review! We’re thrilled to hear that our support team could guide you in resolving the issue. We always aim to provide quick and effective assistance, and it’s great to know we can help.

If you ever need anything else, don’t hesitate to reach out! ??

Hi @salmaanabo,

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our service and support. It’s always our goal to provide the best assistance possible, and we’re glad to know we’ve met your expectations. ??

Hi @18118-1,

After reviewing your website from the front end, it seems that the issue is still present even after performing the troubleshooting. To investigate this further, we’ll need backend access to properly debug it. This is why I requested you open a support ticket, allowing our support team to take a closer look.

I hope this clears things up.

Kind regards,
Aradhy ??

Hi @ljubomir69,

Thank you so much for your kind words! We’re thrilled to hear that you liked our plugin and found the interface smooth and easy to use. It’s amazing to know that Starter Template helped you bring your creative ideas to life!

If you need any assistance along the way, don’t hesitate to reach out. We appreciate your support! ??

Hi @healthistic,

We really appreciate your 5-star review! It’s great to know you’re enjoying the plugin and are happy with it. If you ever need assistance or have any questions, feel free to reach out. Thanks again for your support! ??

Hi @ewafeuille,

We really appreciate your 5-star review! It’s great to know you’re happy with our product. If you ever need assistance or have any questions, feel free to reach out. Thanks again for your support! ??

Hi @ahtitu,

Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying Starter Templates and appreciate your support. If you ever need any assistance, feel free to reach out. Happy designing! ??

Hi @paveltousek,

Thank you so much for the 5-star review! We’re glad to know that you’re enjoying Starter Templates and appreciate your support. If you ever need any assistance, feel free to reach out. Happy designing! ??

Hi @ezekudene,

Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying Starter Templates and appreciate your support. If you ever need any assistance, feel free to reach out.

Happy designing! ??

Hi @kojoshindan,

Thank you so much for the 5-star review! We’re glad to know that you’re enjoying Starter Templates. If you ever need any assistance, feel free to reach out. Happy designing! ??

Hi @artdivi,

Thank you for your feedback! We’re glad to hear that it’s working well for you and that you appreciate the library of templates and the features of our plugin.

Wishing you continued success with your site! ??